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StubHub

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Frequently Asked Questions:   Seller Q&A   Buyer Q&A

Seller Q & A

Find answers to frequently asked questions.

Q: What is StubHub?
StubHub, the Official Fan to Fan Ticket Marketplace of MLB.com, is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide and is the largest ticket marketplace in the world, based on sales. StubHub, an eBay company, is headquartered in San Francisco.
Q: What are the benefits to selling my tickets on StubHub?
There are many benefits of using StubHub to buy and sell tickets. You can easily sell tickets in a safe and secure environment, not worry about communication with buyers of your tickets, get paid by check or PayPal for quick payment and take advantage of the millions of fans looking for tickets on StubHub. StubHub has nearly 5 million registered users, all of whom will be able to see your tickets. Second, StubHub offers ticket sellers and fans a clear and easy to use website experience, with industry leading Interactive Seat Maps and past transaction data for sellers. In addition, StubHub has excellent customer service 7 days a week and a FanProtectTM Guarantee.
Q: How do I start selling my tickets?

Click here to sell your tickets on StubHub »

Q: Why do fans sell on StubHub?
Sometimes fans and season ticket holders have tickets to a game which they can't attend. StubHub provides a safe and secure environment to sell their tickets.
Q: How much does it cost to use StubHub?
Buy fee is 10%, with a minimum of $1 per ticket. Sell fee is 15%, plus a $1.50 per ticket MLB fee for integrated teams.
Q: Where do I go with questions for StubHub?
StubHub's live, in-house customer service representatives are available by e-mail seven days a week at customerservice@stubhub.com. StubHub monitors and supports every ticket transaction to help ensure the satisfaction of every user.
Q: What is StubHub's FanProtectTM guarantee?
For Buyers, StubHub guarantees:
  • You will get your tickets in time for the event.
  • Your tickets will be authentic and valid for entry.
  • You will receive tickets comparable to or better than the tickets you ordered, or your money back.
  • You will be refunded if the event is cancelled and is not rescheduled.
For Sellers, StubHub guarantees:
  • You will never be contacted directly by a buyer or prospective buyer.
  • You can adjust your ticket prices to reflect marketplace value at any time.
Q: Why would ticket buyers choose to buy in the StubHub ticket marketplace?

The StubHub marketplace strives to offer a choice of seats and price points at any given event, even those that are "sold out." This gives potential buyers the information to determine fair market value and the flexibility to make their choice.

Buying on StubHub is convenient - buyers enter their credit card information on the secure StubHub web site. The seller never sees the buyer's confidential financial information. Once the seller has accepted the buyer's order, the buyer receives order confirmation with instructions for downloading their electronic tickets; this year on StubHub, every Phillies order will be available for electronic delivery! StubHub's customer service number is available seven days a week to assist buyers and sellers.

All tickets purchased on the StubHub marketplace are covered by the StubHub FanProtectTM Guarantee.

Q. Is reselling tickets legal?
There are no Federal laws restricting the resale of tickets. Reselling tickets is legal in all 50 states. Many states have laws against reselling tickets at an event site due to nuisance issues, fraud risk, and potential personal risk. In some states there are limitations on the amount above face value that can be charged. In order to sell tickets on the StubHub Marketplace, sellers must accept StubHub's terms of service, and agree to abide by local regulations.
Q: How do I set prices for my tickets?

It's up to you to decide on the sale price of your tickets. Enter your desired price per ticket for each listing. Remember, when your tickets sell, StubHub collects a 15% commission from each sale, which is deducted prior to StubHub sending your payment. Be sure to keep this in mind when deciding on a price.

To help you decide on a price, you might look at the sale price of other comparable listings. This can give you an idea of what the market value of your tickets may be. Remember, StubHub cannot guarantee that your tickets will sell.

When setting the sale price of your tickets, it is your responsibility to comply with all applicable local, state, federal and international laws, statutes and regulations.

StubHub doesn't collect a commission if your tickets do not sell.

Q. If my tickets sell, how do I get them to the buyer?

We are working with StubHub on a process where any baseball ticket purchased through StubHub will be delivered to the buyer digitally and you as the seller will not need to do anything more than confirm ticket that you are selling. Any enhancements to the way in which you will use the current StubHub service to sell your tickets will be communicated to you as early as possible so that this service continues to be clear and easy to use.

If available, season ticket holders should post tickets for re-sale through My Account/My Tickets on a Major League Baseball team website. Tickets posted this way will receive an icon indicating that the tickets can be received via instant eDelivery. In this case, StubHub takes care of delivering the tickets to the buyer for you - at no charge. You don't need to ship or upload anything. When your tickets sell, you'll get an email from StubHub telling you when to expect your payment.

Otherwise, when your tickets sell on StubHub you'll receive an email with instructions on how to confirm your order and a link to a pre-paid Fed-Ex airbill. Simply drop your tickets off at the nearest Fed-Ex location or drop box, and you're good to go.

Have questions about how to buy tickets or sell tickets?
E-mail us at customerservice@stubhub.com or call us toll free at 866.StubHub (866.788.2482). Customer service will help you buy tickets or sell tickets from 5 a.m.- 8 p.m. PT weekdays or 6 a.m. - 7 p.m. PT weekends.