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Season Ticket Policies

AT&T Park Ticket Services Office Location & Hours
The Giants Ticket Services Office is located on King Street, next to the will call windows and just off of Willie Mays Plaza. There is a banner that says "Ticket Office" just above our entrance. Enter through the door marked Ticket Services located almost directly under the ballpark's main clock tower and next to the two ATM machines. The office is open from 8:30 a.m. - 5:30 p.m., Monday through Friday and during all Giants home games.

Change of Address
There are now two ways for a season ticketholder to submit a change of address to the Giants.

(1) Either fax (415-972-2416) or mail in a request to Giants Client Relations, 24 Willie Mays Plaza, San Francisco CA 94107. The letter should include: account number, name, old address, new address, daytime phone number and authorizing signature.

(2) Log on to your Double Play Ticket Window account and choose "Edit Information." You will then be able to make all address, phone and e-mail address updates through that system. Please note, however, that this will only change your billing address. If you would like to change your shipping address, and it is different than your billing address, please contact as directed above.

To distinguish corporate accounts from individual accounts, the formats should be as follows:

Corporate Account
ABC Company, Jane Doe, 100 Elm Street, Baseballtown, CA 99999

Individual Account
Jane Doe, c/o ABC Company, 100 Elm Street, Baseballtown, CA 99999

The name appearing on the first line of the account is responsible for making any change of address requests. All requests are subject to verification by the San Francisco Giants.

Charter Seats
Fans who purchased the nearly 16,000 designated charter seats at AT&T Park--the best seats in the park--own the rights to their seat location for life. Charter Seatholders are obligated to purchase season tickets each season in order to retain their licenses, which are fully transferable.

Client Relations Executive
Your personal Client Relations Executive is responsible for all direct, one-on-one communication with you and is available to assist with any of your needs, concerns, requests or purchases. Each Client Relations Executive is responsible for a specific seating area in the ballpark and is therefore intimately involved in all aspects of your season ticketholder experience. During periods when your Client Relations Executive may be unavailable, please contact the Client Relations Hotline at 415-972-BALL (2255).

Lost & Stolen Tickets
In the event that charter or season tickets are lost or stolen, the Giants will reprint the tickets provided the following information can be confirmed: that the original tickets have not entered the ballpark and that it is the account holder of record initiating the request. The cost to reprint lost or forgotten tickets will be the face value of the original ticket(s). If the tickets have been stolen and a police report has been filed, the Giants will reprint the ticket(s) at no charge to the season ticketholder.

If the tickets have been used and are already inside the ballpark, the customer will be required to purchase new tickets, subject to availability. Please remember that tickets are like cash and should be kept in a safe place. Unfortunately, lost or forgotten parking passes cannot be verified; therefore, under no circumstances will parking passes be reprinted or reissued.

Under no circumstances are the Giants able to reprint or reissue tickets that are purchased for individual games.

Post-Season Policy
All Season Ticketholders will have the opportunity to purchase their same seats for all post-season games played at AT&T Park. All postseason tickets will be sold in strip form and will include a tiebreaker ticket, if needed. Expect to see information and accompanying invoices for the postseason via regular mail sometime in August.

Rain Checks
Every effort will be made to replay a rained-out or postponed game. Please hold on to your ticket! If a game is postponed (i.e., due to inclement weather) and the game is rescheduled for a later date, you will need to use your original ticket to attend the rescheduled game. If the game is canceled, you may request a refund. Season Ticketholders will automatically receive a credit on their account for any canceled games. All tickets purchased through the Giants (e.g. at the ballpark ticket office or at Giants Dugout Stores) must be submitted to the AT&T Park Ticket Office by mailing your tickets and request to: AT&T Park, Attn: Giants Ticket/Client Relations Department, 24 Willie Mays Plaza, San Francisco, CA 94107. All tickets purchased through Tickets.com must be returned to the point of purchase to receive a full refund. You may also obtain a refund by mail by sending your ticket and request to: Tickets.com Refunds, P.O. Box 272127, Concord, CA 94527-2127.

Reselling Tickets
The unauthorized resale of tickets in, on or around AT&T Park property is not permitted under any circumstance and is prohibited by law. The Giants and their affiliates will address any such violation appropriately and the San Francisco Police Department will enforce California Penal Code Sec. 346 and M.P.C. 869. People caught selling tickets in violation of the law may have their tickets and their right to future tickets to AT&T Park revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized Giants ticket outlets only.

Seat Transfers for Charter and Non-Charter Locations
Both charter and non-charter seat holders may transfer the rights to their seat locations. For more information and for appropriate paperwork, please contact your Client Relations Executive.

Ticket Donations
There are several ways to make sure that your tickets are put to good use.

• Using Ticket Relay, tickets can be instantly donated to disadvantaged persons in the Bay Area with just a few clicks of your mouse. This unique ticket transfer system can be used to electronically email your tickets to CATS (Community Access Ticket Service), which assists the Giants in distributing donated tickets to non-profit social service agencies in the San Francisco Bay Area.
• Of course, you can still donate tickets the old-fashioned way.
  To do so, mail or overnight your game tickets to:
  Community Access Ticket Service (CATS)
  965 Mission St., Suite 240
  San Francisco, CA, 94103

Tickets for weekday games must be received 24 hours prior to the game. It is suggested that tickets for Saturday and Sunday be received at the CATS office by Friday noon. Please call 415.543.1400 or email zoe@communitytickets.org with any questions.

Community Access Ticket Service (CATS) provides to disadvantaged individuals, opportunities to attend arts and sporting events in the Bay Area. CATS accomplishes this through partnership with 350 local social service agencies and working closely with local sports teams, museums, and fine arts groups. Through these collaborations, CATS is able to bring 50,000 people yearly to hundreds of events.

Ticket Exchanges
Once a ticket is purchased, it cannot be exchanged for a different game.

Ticket Requirements
All fans entering AT&T Park must have a ticket, except for those fans under two years of age. Any child under 24 months must sit on the lap of an accompanying adult.

Ticket Taking Process
Automated turnstiles are used at AT&T Park so please remember to keep your ticket(s) in good condition.

Will Call & 24-Hour Box Office
The will call windows are located next to the AT&T Park Ticket Service Office along King Street and just off of Willie Mays Plaza. Tickets purchased by phone, online or through the Double Play Ticket Window and tickets transferred to you through Ticket Relay can be picked up 24-hours/day at one of the three permanent automated ticket kiosks. They are located at will call window 15 on King Street, at the Second Street gate and at the Lefty O'Doul gate. On game days, three additional ticket kiosks will be available at Willie Mays Plaza.

At the kiosks, you may pick up your tickets by simply swiping the credit card used to purchase the tickets. Ticket Relay users can pick-up tickets at our automated will call kiosks by swiping the card that has been registered on-line. The additional game day automated will call kiosks are available for ticket pick-up approximately four hours prior to the game.

Will call windows at AT&T Park open two hours prior to the start of each home game. Fans who need to claim their tickets from will call must present valid photo I.D., and if required, the credit card used to make the original transaction. Will call tickets can only be released to the party whose name appears as part of the original ticket order/transaction.

Fans who wish to leave tickets at will call for friends, family or clients may do so at their own risk. Fans will be required to fill out a third-party will call envelope and include tickets. The Giants do not assume any responsibility for any unclaimed third-party will call tickets.

Fans are advised to claim their will call tickets as early as possible (including using the automated will call kiosks at Willie Mays Plaza). Will call lines often become most congested approximately 30 minutes prior to each home game.