Teams 
The Location of the Giants Ticket Office and Hours
Lost or Stolen Tickets
Changing your Address on your Season Ticket Account
Unused Game Tickets and My SF Tix Services (StubHub, Ticket Relay, Donations)
Transferring Ownership of Charter Seats
Upgrade Process for Charter Seats
Upgrade Process for Non-Charter Seats
Additional Game Tickets
Disabled Seating
Brick Locator
Scoreboard Messages
Group Tickets or Suite Rentals
Post-Season Policy
Reselling Tickets on Ballpark Property
Rain Checks
Ticket Exchanges
Ticket Requirements and Age Limit
Ticket Taking Process
Will Call
The Location of the Giants Ticket Office and Hours
The Giants Ticket Services Office is located on King Street, next to the will call windows and just off of Willie Mays Plaza. There is a banner that says "Ticket Office" just above our entrance. Enter through the door marked Ticket Services located almost directly under the ballpark's main clock tower and next to the two ATM machines. The office is open from 8:30 a.m. - 5:30 p.m., Monday through Friday, and during all Giants home games through the third inning.
Lost or Stolen Tickets
In the event that charter or season tickets are lost or stolen, the Giants can re-issue & reprint the tickets provided the following information can be confirmed: that the original tickets have not entered the ballpark and that it is the official account holder of record initiating the request. If the tickets have been stolen and a police report has been filed, the Giants will reprint the ticket(s) at no charge to the season ticketholder.
If the tickets have been used and are already inside the ballpark, the customer will be required to purchase new tickets, subject to availability. Please remember that tickets are like cash and should be kept in a safe place. Unfortunately, lost or forgotten parking passes cannot be verified; therefore, under no circumstances will parking passes be reprinted or reissued.
Under no circumstances are the Giants able to reprint or reissue tickets that are purchased for individual games.
Changing your Address on your Season Ticket Account
There are now two ways for a season ticketholder to submit a change of address to the Giants:
Unused Game Tickets and My SF Tix Services (StubHub, Ticket Relay, Donations)
Season Ticketholders may sell, electronically transfer and donate game tickets by accessing their My SF Tix account. Proceeds from selling your tickets will either be credited to your account, paid via check, or transferred into your PayPal account. You may also donate your tickets at My SF Tix. Information regarding these options is available at http://www.sfgiants.com/mysftix or you can contact your Client Relations Account Manager for tips on how to use My SF Tix.
Transferring Ownership of Charter Seats
You may do so by completing the transfer form you received with your contract (or by requesting a form from your Client Relations Account Manager) and mailing it to the above address. There is a $200 fee per transaction to transfer the ownership of a Charter license. If you are a Non-Charter Season Ticketholder wanting to transfer your seats, you may do so by filling out a similar form at no cost. Contact your Client Relations Account Manager for assistance.
Upgrade Process for Charter Seats
Because other Charter Seat license holders would have to forfeit their rights and invested license fees to their seats in order for seat inventory to become available, it is not likely for the Giants to be able to offer you an opportunity to move your location. In the case that they do become available, the Client Relations Account Manager will be able to contact accounts, based on longevity, to offer a possible seat move. You can also view our Charter License Marketplace, where you can view current Charter Seats that are available for sale by existing license holders. You may purchase any available license that has been posted for sale by a current license holder. You may also wish to sell your existing licenses on this site as well. For questions, you can always call your Client Relations Account Manager.
Upgrade Process for Non-Charter Seats
We anticipate season ticketholders to renew at a high rate again this year, but if fans choose not to renew their season tickets, we will use those vacated seats to upgrade Season Ticketholders in priority order based on longevity. You will be contacted if and when this opportunity is available to you.
Additional Game Tickets
You may purchase tickets at the AT&T Park ticket windows, Giants Dugout Stores, and at www.sfgiants.com. You may also contact your Client Relations Account Manager for special assistance.
Disabled Seating
If you know in advance which date(s) you may need accessible seating, you may call your Client Relations Account Manager or the Season Ticketholder Hotline (415-972-BALL) during regular business hours to arrange the purchase or exchange of accessible seats. If you are doing so on a game day, go to the Ticket Services window at Will Call and ask for assistance. This Window is located close to Willie Mays Plaza facing King Street.
Brick Locator
Only Charter Seatholders who had purchased their licenses prior to 1999 had bricks created for them. Bricks cannot be redone or moved at this point. Additional bricks cannot be produced. Use our Online Brick Locator »
Scoreboard Messages
Scoreboard messages are limited but accepted on a first-come, first-served basis by calling 415-972-2349, or you may request a scoreboard online »
Group Tickets or Suite Rentals
If you are interested in bringing a Group (25 of more) or renting out a suite for an upcoming game, you may call the Giants Sales Department at 415-972-2298 for group availability and information. You may also email them at groupsales@sfgiants.com. Group locations can sell out fast, so please call at your earliest convenience.
Post-Season Policy
All Season Ticketholders will have the opportunity to purchase their same seats for all Postseason games played at AT&T Park. All Postseason tickets will be sold in strip form, and will include a tie-breaker ticket, if needed. Postseason strips include ALL possible Postseason games. Expect to see information and accompanying invoices for the Postseason via regular mail sometime in August.
Reselling Tickets on Ballpark Property
The unauthorized resale of tickets in, on or around AT&T Park property is NOT permitted under any circumstance and is prohibited by law. The Giants and their affiliates will address any such violation appropriately and the San Francisco Police Department will enforce California Penal Code Sec. 346 and M.P.C. 869. People caught selling tickets in violation of the law may have their tickets and their right to future tickets to AT&T Park revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized Giants ticket outlets only.
Rain Checks
Every possible effort will be made to play any given game, but if a game is postponed (i.e., due to severe inclement weather) and the game is rescheduled for a later date, you will need to use your original ticket to attend the rescheduled game. Please hold on to your ticket! If the postponed game is canceled for any reason, you may request a refund. Season Ticketholders will automatically receive a credit on their account for any canceled games. All tickets purchased through the Giants (e.g. at the ballpark ticket office or at Giants Dugout Stores) must be submitted to the AT&T Park Ticket Office by mailing your tickets and request to: AT&T Park, Attn: Giants Ticket/Client Relations Department, 24 Willie Mays Plaza, San Francisco, CA 94107. All tickets purchased through Tickets.com must be returned to the point of purchase to receive a full refund. You may also obtain a refund by mail by sending your ticket and request to: Tickets.com Refunds, P.O. Box 272127, Concord, CA 94527-2127.
Ticket Exchanges
Both season tickets and individually purchased tickets cannot be exchanged for a different game. For Accessible Seating (ADA) exchanges for the same game, you can always contact your Client Relations Manager for assistance.
Ticket Requirements and Age Limit
All fans entering AT&T Park who are 2 years of age or older must have a valid ticket. Any child under 24 months does not require a ticket & must sit on the lap of an accompanying adult.
Ticket Taking Process
Automated turnstiles are used at AT&T Park so please remember to keep your ticket(s) in good condition.
Will Call
The Will Call windows are located next to the AT&T Park Ticket Services Office along King Street and just off of Willie Mays Plaza. Tickets purchased by phone, online, and tickets transferred to you through Ticket Relay can be picked up 24-hours/day at one of the two permanent automated ticket kiosks. They are located at will call window 15 on King Street and at the Second Street gate. On game days, three additional ticket kiosks will be available at Willie Mays Plaza.
At the kiosks, you may pick up your tickets by simply swiping the credit card used to purchase the tickets. Ticket Relay users can pick-up tickets at our automated will call kiosks by swiping the card that has been registered on-line. The additional game day automated will call kiosks are available for ticket pick-up approximately four hours prior to the game.
Will Call windows at AT&T Park open three hours prior to the start of each home game. Fans who need to claim their tickets from Will Call must present valid photo I.D., and if required, the credit card used to make the original transaction. Will Call tickets can only be released to the party whose name appears as part of the original ticket order/transaction.
Fans who wish to leave tickets at Will Call for friends, family or clients may do so at their own risk. Fans will be required to fill out a third-party Will Call envelope and include tickets. The Giants do not assume any responsibility for any unclaimed third-party Will Call tickets.
Fans are advised to claim their Will Call tickets as early as possible (including using the automated Will Call kiosks at Willie Mays Plaza). Will Call lines often become most congested approximately 30 minutes prior to each home game.
