Frequently Asked Questions
Q: How do I make a change of address for my account?
Q: How do I transfer ownership of Charter Seats?
Q: I lost my tickets for an upcoming game. What can I do?
Q: How do I upgrade my Charter Seats?
Q: How do I upgrade my non-Charter Season Tickets?
Q: What do I do with tickets to games I cannot attend?
Q: How may I purchase additional tickets to upcoming games?
Q: What do I do if I need disabled seating for one or more games this season?
Q: I am a Charter Seatholder and can't find my brick in Willie Mays Plaza. How do I do so?
Q: How do I get a scoreboard message during the game?
Q: I am interested in bringing a group to the ballpark. What do I do?
Q: How do I make a change of address for my account?
A: There are now two ways for a season ticketholder to submit a change of address to the Giants.
(1) Either fax (415-972-2416) or mail in a request to Giants Client Relations, 24 Willie Mays Plaza, San Francisco CA 94107. The letter should include: account number, name, old address, new address, daytime phone number and authorizing signature.
(2) Log on to your My SF Tix account at sfgiants.com. You will be able to make all address, phone and email address updates through that system. Please note, however, that this will only change your billing address. If you would like to change your shipping address, and it is different than your billing address, please contact as directed above.
To distinguish corporate accounts from individual accounts, the formats should be as follows:
Corporate Account
ABC Company, Jane Doe, 100 Elm Street, Baseballtown, CA 99999
Individual Account
Jane Doe, c/o ABC Company, 100 Elm Street, Baseballtown, CA 99999
The name appearing on the first line of the account is responsible for making any change of address requests. All requests are subject to verification by the San Francisco Giants.
Q: How do I transfer ownership of Charter Seats?
A: You may do so by completing the transfer form you received with your contract (or by requesting a form from your Client Relations Account Manager) and mailing it to the above address. There is a $200 fee per transaction. If you are a Non-Charter Season Ticketholder wanting to transfer your seats, you may do so by filling out a similar form at no cost. Contact your Client Relations Account Manager for assistance.
Q: I lost my tickets for an upcoming game. What can I do?
A: The Giants are able to reprint your tickets, at face value, if requested to do so by the account holder of record. Simply call your Client Relations Account Manager or 415-972-BALL for this service. If your tickets have been stolen, however, the Giants will reprint your tickets for no charge if provided a police report.
Q: How do I upgrade my Charter Seats?
A: Because other Charter Seat license holders would have to forfeit their rights and invested license fees to their seats in order for seat inventory to become available, it is not likely for the Giants to be able to offer you an opportunity to move your location. However, by visiting the Charter License Marketplace at sfgiants.com, you may purchase any available license that has been posted for sale. You may then wish to sell your licenses on this site.
Q: How do I upgrade my non-Charter Season Tickets?
A: We anticipate season ticketholders to renew at a high rate again this year, but if fans choose not to renew their season tickets, we will use those vacated seats to upgrade Season Ticketholders in priority order. You will be contacted if and when this opportunity is available to you.
Q: What do I do with tickets to games I cannot attend?
A: Season Ticketholders may sell game tickets by posting them for sale at My SF Tix by going to sfgiants.com. Proceeds from selling your tickets will either be credited to your account or paid out to you by check each month. You may also donate your tickets at My SF Tix. Information regarding these options is available at sfgiants.com/seasontickets.
Q: How may I purchase additional tickets to upcoming games?
A: You may purchase tickets at the AT&T Park ticket windows, Giants Dugout Stores, and sfgiants.com. Contact your Client Relations Account Manager for special assistance.
Q: What do I do if I need disabled seating for one or more games this season?
A: If you know in advance which date(s) you may need accessible seating, you may call your Client Relations Account Manager or the Season Ticketholder Hotline (415-972-BALL) during regular business hours to arrange the purchase or exchange of accessible seats. If you are doing so on a game day, go to the Ticket Services window at Will Call and ask for assistance.
Q: I am a Charter Seatholder and can't find my brick in Willie Mays Plaza. How do I do so?
A: Use our online brick locator, which can be found at www.sfgiants.com/seasontickets. Only Charter Seatholders who had purchased their licenses prior to 1999 had bricks created for them. Bricks cannot be redone or moved at this point. Additional bricks cannot be produced.
Q: How do I get a scoreboard message during the game?
A: Scoreboard messages are limited but accepted on a first-come, first-served basis by calling 415-972-2000 and then press 7 or you may request a scoreboard online by going to
http://sanfrancisco.giants.mlb.com/sf/fan_forum/scoreboard.jsp. A portion of the proceeds benefit the Giants Community Fund.
Q: I am interested in bringing a group to the ballpark. What do I do?
A: Call the Group Sales Office at 415-972-2298 for group availability and information or email them at groupsales@sfgiants.com.
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