| Contact | Phone or Email |
| Suiteholder Hotline | 415.972.2100 |
| Suite Office Fax | 415.972.2100 |
| Rocky Koplik, Director, Premium Seating Services | 415.972.2237 |
| Candice Keener, Luxury Suite Account Manager | 415.972.2048 |
| Casey Conroy, Luxury Suite/Business Center Coordinator | 415.972.2046 |
| Luxury Suite Sales Office | 415.972.2298 |
| Bon Appétit Catering Offices | 415.972.1515 |
| Bon Appétit Fax | 415.972.1510 |
| Bon Appétit Email | cateringattpark@centerplate.com |
| Oracle Suite Level Concierge Desk (during games only) | 415.972.2099 |
| Public House/Mijita | 415.644.0240 |
| Luxury Suite General Questions | luxurysuites@sfgiants.com |
Oracle Luxury Suite Ticketholders have access to the Suite two hours prior to the first pitch and until one hour after the conclusion of the game. We feel this time will allow for excellent pre- and post-game entertaining as well as the opportunity to utilize your Luxury Suite to the fullest.
Suiteholders have access to all reserved areas of the ballpark including the Field Club lounge and Club Level. Please keep your Suite ticket with you at all times.
In addition to your Guest Passes, as a Suiteholder, you have the ability to purchase additional tickets in your Luxury Suite. Extra Suite tickets are only available through the Luxury Suite Office in advance of your game, in limited quantities. These Extra Suite tickets will give the bearer access into the main gates of the ballpark, the Oracle Suite Level and your Luxury Suite. To order, call 415.972.2100.
Premium games such as the Opening Series, Closing Series, Dodgers, A's Phillies and Clubs are $85 each.
All other games are $70 each.
Only the Suite licensee or designated Suite Administrator may order these extra tickets. Please place all ticket orders at least 48 hours before the homestand. Orders received less than 48 hours before the homestand are subject to an increase in price by $5 per ticket.
At the start of the season, each Suiteholder will be issued an entire season's worth of dated Guest Passes. Each Suite will be issued a maximum of 4 Guest Passes per game. These Guest Passes, just as game tickets, are not replaceable and should be treated like cash. Extra Guest Passes are not available. Guest Passes are to be used by non-suite level ticketed customers to gain admission to the Oracle Suite Level and to the specific Suite indicated on the Pass. Guest Passes are not valid for admission to the main Ballpark gates without a game ticket.
The Guest Passes are designed to be used for friends, family, or clients with seats in other areas of the park to allow them to visit your Suite. Guest Passes should not be considered as extra Suite tickets, as they are only valid for up to three (3) consecutive innings.
Should a Suite become overcrowded, any person with a Guest Pass will be asked to return to their ticketed seat.
To ensure the utmost in privacy and to protect you from unwanted visitors, no one will be allowed in the Luxury Suites without a Luxury Suite ticket or a Guest Pass. Guests without proper authorization to be on the Oracle Suite Level will be asked to immediately leave and return to their ticketed seats.
Guest passes may be left at the Will Call window for your guests to pick up. Guests must present the Suite Level pass along with a valid game ticket to gain entrance to the Oracle Suite level.
Every Luxury Suite is equipped with one locking cabinet to allow you to store your personal belongings. We do not recommend you keep valuables in these cabinets, but rather some personal items you'd like to have available at every game. For example, binoculars, scorecards, company literature, paper products, etc...
Should you have a 'par' order of alcohol in your Suite, Bon Appétit may also use this cabinet for storage of leftover liquor.
Each Suiteholder will be sent an electronic version of the Cabinet Access Card prior to the start of the season. This can be printed, dated, signed and given to the suite guests that day. Alternatively, you can email suiteconcierge@sfgiants.com to request that your cabinet be opened for a particular date/game. The bearer of the pass will have full access to all locked cabinets within your Luxury Suite. For the Suiteholder's protection, we can not open cabinets for anyone without an access card or prior approval. Also, these passes will not be valid for anyone under 21 when alcoholic beverages are locked inside.
Please Note: The Giants are not responsible for personal items left behind in your Luxury Suite.
The Suite Administrator is the individual within your company who is responsible for scheduling and distributing Suite tickets. The Suite Administrators and Licensees are the sole parties allowed to purchase additional tickets for your Luxury Suite. Any person other than those authorized must go through this designated person to purchase additional Suite tickets.
Children 24 months and younger do not need a ticket for entry at AT&T Park. However, they must sit on the lap of an accompanying adult.
Suite tickets should be treated like cash. If a Suite ticket is misplaced, it can be reprinted, but you must be able to provide the Suite Services office with the exact row and seat number of the missing ticket. The original ticket will then be disabled and turned away at the gates. Lost guest passes and parking passes are not replaceable. For stolen tickets, please contact the Luxury Suite office and be prepared to send a copy of the police report.
Per your contract, Suiteholders may have the opportunity to purchase a Suite for all or a portion of postseason games played at AT&T Park. Additional tickets in your Suite may be offered. All postseason tickets, sold to Season Suiteholders, will be in strip form, including a tie breaker ticket. The price of these strips is not included in your annual fee and will be billed separately, according to prices and terms determined by the Office of the Commissioner of Major League Baseball.
Suiteholders will be notified of any upcoming non-baseball events to be held at AT&T Park and may have the option to purchase a Suite for such an event. Due to some event requirements, suite availability and location may be limited. If the Suiteholder does not choose to purchase their Suite during the initial offering for a non-baseball event, the Suite may be used internally for event VIPs, officials, or operations staff.
Please note that outside food and beverages are not permitted on the Oracle Suite Level, in the Champions Suite, the Audi Legends Club, the Virgin America Loft at McCovey Cove or the Bullpen Box. For information on ordering food for these areas please click on the Catering tab above. Food bought inside the ballpark is permitted in all seating areas of AT&T Park.
Each Suite ticketing package includes a limited number of Luxury Suite parking passes in Lot A, which are distributed to the suite owner prior to the start of the season. For more information about season parking, please call 415-972-2100. Guests who are not provided with a Luxury Suite Parking pass may purchase parking as they enter the parking lots surrounding the ballpark, depending on availability.
The Giants strongly encourage fans to take public transportation to games/events. However, AT&T Park has over 5,000 parking spaces in Lot A, Lot C, Lot D, Pier 48, Pier 30 and Pier 32, all operated by Imperial Parking Corporation. Lot A and Pier 48 are located on the East side at 3rd St. and Lot C and Lot D are located on the West side of 3rd St. Pier 30 and Pier 32 are located on the Embarcadero, just North of the ballpark.
Private operated lots are also available within a fifteen-minute walk to AT&T Park. These lots are not affiliated with Giants Parking Lots, but they aim to provide service for San Francisco Giants home games.
Click here for more information on "How to get to AT&T Park" »
Suiteholders will have exclusive access to more replays than ever before, as well as expanded coverage that will allow you to catch a select number of satellite broadcast games. Check your in-suite guide for specific channels to watch on your in-suite and balcony flat screen, high definition TVs.
The In-Suite Phone allows you to reach the following areas:
Cater Button: To place a food or beverage order or request your server
Front Desk Button: To reach the Concierge for any Suite, security or maintenance issues
Outside Local Line: Dial 9 + phone number
To be contacted in your Luxury Suite during a game from callers outside of AT&T Park, please instruct the caller to phone the Concierge Desk at 415.972.2099. We will then call you in your Luxury Suite and relay the message or transfer the call.
Internet access is available in all Luxury Suites. If bringing a laptop to the ballpark, you can connect to our free Wi-Fi network, "attwifi". No password is required.
AT&T Park is a non-smoking facility. For smoking access, please exit the ballpark through any gate. Upon exiting, you must get your hand and ticket spamped. You will need to show both stamps to Guest Services personnel to gain reentrance to the ballpark.
HEATING -
Independent heating units are located in each Suite. The thermostat switch is located on the heating unit along the baseboard in each Suite.
COOLING -
Luxury Suites are not equipped with air conditioning. Should you find your Suite too warm, it is recommended that you do the following:
This should allow cooler air to flow into your Suite and maintain a comfortable temperature.
For your listening pleasure, each Luxury Suite has been equipped with an AM/FM Stereo and CD player.
All Luxury Suites are equipped with a half-sized refrigerator, cold water sink and individual icemakers. If you experience problems with any of these amenities during your visit, please contact the Concierge Desk from your In-Suite Phone.
Each Luxury Suite is equipped with specially-marked containers for recycling and composting. Please help us do our part to preserve the environment by placing all glass bottles, cans and paper in the recycling container and all food products in the compost bin. If you find either container full during the game, please contact the Concierge Desk from your In-Suite phone for prompt removal.
The Oracle Suite level hosts an exclusive concierge service found directly off the elevators at the Willie Mays entrance close to Suites #28 and #29. If you need assistance, please stop by or call using your in-suite phone and the "Front Desk" button. As part of the concierge service, you have a suite attendant assigned to your suite who can assist you with your event.
To order outdoor tickets to any future Giants home game, please have your Suite Administrator contact the Luxury Suite Office at 415.972.2100. (Subject to availability.)
For your convenience, if you need to leave a ticket or Guest Pass for a late arrival, you may do so at the Will Call windows located on King Street. Your guests will need a photo ID to claim tickets. Once in your Suite, you may also drop off tickets with the Concierge, who will deliver the tickets to will call for you.
Bringing kids 12 years and younger to the game? Nine innings can be pretty long if you're that age. Never fear!
AT&T Park welcomes kids of all ages and we have plenty to keep them entertained. The Oracle Suite Level has an exclusive Kid's Corner where kids can play games, read books, color or do puzzles. Our Kid's Corner is open every game. All Suite kids are welcome and must be accompanied by an adult.
If it's Saturday, you and the kids are in for another treat. Every Saturday is Kids Day on the Oracle Suite Level. Check in at the Concierge Desk for information on that day's special contest, activity or entertainment.
To purchase Giants merchandise and have it waiting in your Suite for your guest's arrival, call 415.972.2100. Please allow 48 hours notice.
After each game, security personnel will conduct a sweep of all Luxury Suites and collect any items left behind. To inquire about lost items, please contact the Luxury Suite Office at 415.972.2100. The Giants are not responsible for personal belongings left behind in your Luxury Suite, but we'll do our best to help you recover such items.
In addition to CHW Health Center, there is a First Aid station in the ballpark located behind Section 132 on the Promenade Level. Three defibrillators are located throughout the Oracle Suite Level, which are for paramedics use only. For Emergencies, contact the Concierge Desk from your In-Suite phone.
Security personnel are provided for your safety and assistance. In the event you encounter any security problems, contact the Concierge Desk from your In-Suite phone.
If you have a problem with the television, sound system, lights, etc, or notice any damage, please notify the Concierge Desk.
The Concierge will dispatch the necessary personnel to address any maintenance issues in your Suite. If the issue requires complex or detailed repair, and does not effect your enjoyment of the game, it may be necessary to repair on a non-game day. In the event this does occur, the Suite Office will follow up to ensure the problem is fixed by your next event.
If you or one of your Suite guests needs to accommodate a wheelchair, please call us so we can help. Each Suite on the Oracle Suite Level is equipped with two rollaway stadium seats for extra room on the balcony. If you would like to request the accessible seats to be removed in advance of your arrival, please call the Suiteholder hotline at 415.972.2100. This can also be done on the day of game by calling the concierge from your in-suite phone.
We've created a very handy Game Day Guest Information Sheet that you can download and print and then provide to your Suite Guests.
Download the Guest Information Sheet PDF »
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