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General Information



Important Contact Information for Season Suiteholders


Contact Phone or Email
Suiteholder Hotline 415.972.2100
Suite Office Fax 415.972.2100
Rocky Koplik, Sr. Director, Suite & Group Sales 415.972.2237
Candice Wozniak, Manager, Luxury Suites 415.972.2048
Lindsay Campbell, Sr. Coordinator, Suites & Premium Services 415.972.2046
Luxury Suite Sales Office 415.972.2298
Bon Appétit Catering Offices 415.972.1515
Bon Appétit Fax 415.972.1510
Bon Appétit Email cateringattpark@centerplate.com
Oracle Suite Level Concierge Desk (during games only) 415.972.2099
Public House/Mijita 415.644.0240
Luxury Suite General Questions luxurysuites@sfgiants.com

Tickets and Park Admittance

(Tickets, Guest Passes, Lost or Stolen Tickets)

Tickets & Suite Access

Oracle Luxury Suite Ticketholders have access to their Suite two hours prior to the first pitch and until one hour after the conclusion of the game. We feel this time will allow for excellent pre- and post-game entertaining as well as the opportunity to utilize your Luxury Suite to the fullest.

Suiteholders have access to all reserved areas of the ballpark including the Field Club Lounge and Virgin America Club Level. Please keep your Suite ticket with you at all times.

Additional Tickets for your Luxury Suite

In addition to your Guest Passes, as a Suiteholder, you have the ability to purchase additional tickets in your Luxury Suite. Extra Suite tickets are only available through the Luxury Suite Office in advance of your game, in limited quantities. These extra Suite tickets act just like your original tickets and will give the bearer access to all reserved areas of the ballpark, the Oracle Suite Level and your Luxury Suite. To order, call 415.972.2100.

Pricing for extra Suite tickets are as follows:

Premium games such as the Opening Series, Final Series, Dodgers, A's, Phillies, Mets and Cubs are $100 each.
All other games are $85 each.

Only the Suite licensee or designated Suite Administrator may order these extra tickets. Please place all ticket orders at least 48 hours before the homestand. Orders received less than 48 hours before the homestand are subject to an increase in price by $10 per ticket.

Guest Passes

At the start of the season, each Suiteholder will be issued an entire season's worth of dated Guest Passes. Each Suite will be issued a maximum of 4 Guest Passes per game. These Guest Passes, just as game tickets, are not replaceable and should be treated like cash. Extra Guest Passes are not available. Guest Passes are to be used by non-suite level ticketed customers to gain admission to the Oracle Suite Level and to the specific Suite indicated on the Pass. Guest Passes are not valid for admission to the main Ballpark gates without a game ticket.

The Guest Passes are designed to be used for friends, family, or clients with seats in other areas of the park to allow them to visit your Suite. Guest Passes should not be considered as extra Suite tickets, as they are only valid for up to three (3) consecutive innings.

Should a Suite become overcrowded, any person with a Guest Pass will be asked to return to their ticketed seat.

Suite Administrators and Licensees

The Suite Administrator is the individual within your company who is responsible for scheduling and distributing Suite tickets. The Suite Administrators and Licensees are the sole parties allowed to purchase additional tickets for your Luxury Suite. Any person other than those authorized must go through this designated person to purchase additional Suite tickets.

Children

Children 24 months and younger do not need a ticket for entry at AT&T Park. However, they must sit on the lap of an accompanying adult.

Lost or Stolen Tickets

Suite tickets should be treated like cash. If a Suite ticket is misplaced, it can be reprinted, but you must be able to provide the Suite Services office with the exact row and seat number of the missing ticket. The original ticket will then be disabled and turned away at the gates. For stolen tickets, please contact the Luxury Suite office and be prepared to send a copy of the police report.

Postseason

Per your contract, Suiteholders may have the opportunity to purchase a Suite for all or a portion of postseason games played at AT&T Park. Additional tickets in your Suite may be offered. All postseason tickets, sold to Season Suiteholders, will be in strip form, including a tie breaker ticket. The price of these strips is not included in your annual fee and will be billed separately, according to prices and terms determined by the Office of the Commissioner of Major League Baseball.

Non-Baseball Events

Suiteholders will be notified of any upcoming non-baseball events to be held at AT&T Park and may have the option to purchase a Suite for such an event. Due to some event requirements, suite availability and location may be limited. If the Suiteholder does not choose to purchase their Suite during the initial offering for a non-baseball event, the Suite may be used internally for event VIPs, officials, or operations staff.

Outside Food and Beverage

Please note that outside food and beverages are not permitted on the Oracle Suite Level, in the Salesforce Champions Suite, the Audi Legends Club, the Virgin America Loft at McCovey Cove or the Corona Beach Club. For information on ordering food for these areas please click on the Catering tab above. Food bought inside the ballpark is permitted in all seating areas of AT&T Park.

Each Luxury Suite is equipped with one locking cabinet for storage of personal belongings such as binoculars, scorecards, company literature, blankets, etc. Should you have a 'par' order of alcohol in your Suite, Bon App├ętit may also use the cabinet to store leftover beverages. You can email suiteconcierge@sfgiants.com to request that your cabinet be opened for a particular date. For the Suiteholder's protection, we will not open cabinets for anyone without prior approval. These passes will not be valid for anyone under 21 when alcoholic beverages are locked inside.



Parking Directions and Transportation



Surrounding Lots

Each Suite ticketing package includes a limited number of Luxury Suite parking passes in Lot A, which are distributed to the suite owner prior to the start of the season. For more information about season parking, please call 415-972-2100. Guests who are not provided with a Luxury Suite Parking pass may purchase parking as they enter the parking lots surrounding the ballpark, depending on availability.

The Giants strongly encourage fans to take public transportation to games/events. However, AT&T Park has over 5,000 parking spaces in Lot A, Lot D and Pier 48, all operated by Imperial Parking Corporation. Lot A and Pier 48 are located on the East side at 3rd St. and Lot D is located on the West side of 3rd St.

Private operated lots are also available within a fifteen-minute walk to AT&T Park. These lots are not affiliated with Giants Parking Lots, but they aim to provide service for San Francisco Giants home games.

Click here for more information on "How to get to AT&T Park" »



Luxury Suite Access Maps




Luxury Suite Features

Television

With one balcony and two in-suite, flat screen TV's, Suiteholders will have exclusive access to more replays than ever before, as well as expanded coverage that will allow you to catch a select number of satellite broadcast games. Check your in-suite guide for specific channels.

In-Suite Phone

The In-Suite Phone allows you to reach the following areas:
Cater Button: To place a food or beverage order or request your server
Front Desk Button: To reach the Concierge for any Suite, security or maintenance issues
Outside Local Line: Dial 9 + phone number

Internet & Computer Access

Internet access is available in all Luxury Suites. If bringing a laptop to the ballpark, you can connect to our free Wi-Fi network, "attwifi". No password is required. In addition, each Luxury Suite is equipped with a touch screen desktop computer for your use.

Smoking

AT&T Park is a non-smoking facility. For smoking access, please exit the ballpark through any gate. Upon exiting, you must get your hand and ticket spamped. You will need to show both stamps to Guest Services personnel to gain reentrance to the ballpark.

Heating

INDOOR HEATING -
Independent heating units are located in each Suite. The thermostat switch is located on the heating unit along the baseboard in each Suite.

OUTDOOR HEATING -
For those chilly San Francisco nights, each suite balcony has two heat lamps above the back row of seating. To activate these heaters please use the specially marked switches adjacent to the main suite entrance.

Refrigerators

All Luxury Suites are equipped with a half-sized refrigerator. Ice is available upon request with your catering server.

Recycling and Composting

Each Luxury Suite is equipped with specially-marked containers for recycling and composting. Please help us do our part to preserve the environment by placing all glass bottles, cans and paper in the recycling container and all food products in the compost bin. If you find either container full during the game, please contact the Concierge Desk from your In-Suite phone for prompt removal.



Concierge Services and Amenities

The Oracle Suite level hosts an exclusive concierge service found directly off the elevators at the Willie Mays entrance close to Suites #28 and #29. If you need assistance, please stop by or call using your in-suite phone and the "Front Desk" button. As part of the concierge service, you have a suite attendant assigned to your suite who can assist you with your event.

Additional Tickets to Future Games

To order outdoor tickets to any future Giants home game, please have your Suite Administrator contact the Luxury Suite Office at 415.972.2100. (Subject to availability.)

Ticket Drop Off

For your convenience, if you need to leave a ticket or Guest Pass for a late arrival, you may do so at the Will Call windows located on King Street. Your guests will need a photo ID to claim tickets. Once in your Suite, you may also drop off tickets with the Concierge, who will deliver the tickets to will call for you.

Calling All Suite Kids!

Bringing kids 12 years and younger to the game? Nine innings can be pretty long if you're that age. Never fear!

AT&T Park welcomes kids of all ages and we have plenty to keep them entertained. The Oracle Suite Level has an exclusive Kid's Corner where kids can play games, read books, color or do puzzles. Our Kid's Corner is open every game. All Suite kids are welcome and must be accompanied by an adult.

On weekends, you and the kids are in for another treat. Every Saturday day game is Kids' Day on the Oracle Suite Level. If the Saturday game is a night game, the Kids' Event will be on Sunday. Check in at the Concierge Desk for information on that day's special contest, activity or entertainment.

Giants Merchandise

To purchase Giants merchandise and have it waiting in your Suite for your guest's arrival, call 415.972.2100. Please allow 48 hours notice. Available items are listed on the Suite Add Ons tab above.

Lost and Found

After each game, Suite Concierge Staff will conduct a sweep of all Luxury Suites and collect any items left behind. To inquire about lost items, please first contact the Luxury Suite Office at 415.972.2100. You may also contact Ballpark Guest Relations at 415.972.2156. The Giants are not responsible for personal belongings left behind in your Luxury Suite, but we'll do our best to help you recover such items.

First Aid

In addition to the Dignity Health Center, there is a First Aid station in the ballpark located behind Section 132 on the Promenade Level. Three defibrillators are located throughout the Oracle Suite Level, which are for paramedics use only. For Emergencies, contact the Concierge Desk from your In-Suite phone.

Security

Security personnel are provided for your safety and assistance. In the event you encounter any security problems, contact the Concierge Desk from your In-Suite phone.

Luxury Suite Repairs

If you have a problem with the television, computer, lights, etc, or notice any damage, please notify the Concierge Desk.

The Concierge will dispatch the necessary personnel to address any maintenance issues in your Suite. If the issue requires complex or detailed repair, and does not effect your enjoyment of the game, it may be necessary to repair on a non-game day. In the event this does occur, the Suite Office will follow up to ensure the problem is fixed by your next event.

Accessible Needs

Each Suite on the Oracle Suite Level is equipped with two removable balcony seats for extra room outside.




Guest Information Sheet

Game Day Guest Printout

We've created a very handy Game Day Guest Information Sheet that you can download and print and then provide to your Suite Guests.
Download the Guest Information Sheet PDF »