All the information you want to know about Citi Field - our A-to-Z Guide can answer your questions!
Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.
The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.
If anyone is in need of this service, they should call the Fan Assistance Number: (646) 438-5000.
See Clubs/Restaurants or for more information, please click
MasterCard, Visa, Discover, American Express, Mets Gift Cards, money orders, and cash are all accepted. Tickets can be purchased at any Advance Ticket Window Location or Kiosk.
See Ticket Sales and Services.
There are a staff of Fan Photographers stationed throughout the ballpark during every home game. Fans can request photos to be taken by a photographer and their photo will be available online for purchase at mets.com/fanphotos. From there Fans can choose from many different options including a variety of borders and frames to mugs and t-shirts. Fan Photographers are available two hours before the game until the top of the 7th inning. The Amazin' Fan Photo program also offers green-screen portraits. Fans can choose a background from a list of options, and their photo taken in front of the green screen will be superimposed with the background of their choice. Printing is available on-site for the green-screen photos only. Green-screen photos will also be available online. The green-screen station is located on the third base side next to the Hyundai Club entrance on the Field Level. Fans with questions and/or concerns about orders, personnel, or general information about the program should contact the Fan Photo Site Manager at fanphotos@nymets.com.
The Mets and Spring Training USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road.
Amazin’ Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available in the Mets Team Store on the Plaza Level, at the Amazin’ Memorabilia kiosk behind the first base side of the Hyundai Club, online at mets.com/gameused, or by calling (718) 559-3144.
See Pets.
Persons interested in performing the National Anthem at Mets home games should send a cover letter and an “a cappella” demo tape, CD, or DVD to:
New York Mets, Attn: Anthem Inquiries, Citi Field, Flushing, NY 11368-1699. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.
ARAMARK manages all food and beverage services and merchandise concessions at Citi Field.
Guests are permitted to seek autographs along designated areas of the Field Level railings from the time gates open until approximately one hour before game time.
There are eight (8) Citi ATM machines at Citi Field. The ATMs accept the following cards: MasterCard, ATH, VISA, CIRRUS, PLUS, NYCE, DISCOVER, and American Express. There is a $2 surcharge for non-Citibank cardholders. If a guest has an issue with an ATM machine at Citi Field, the guest should first contact their financial institution on the back of the ATM card. The financial institution will be able to provide guidance on the next steps based on what the issue was. ATM machines are located:
Baby diaper changing tables are located in all concourse restrooms.
Banners are permitted at Citi Field, subject to certain conditions. They may not be hung from any level in fair territory or block the view of any fan. Banners may not be connected to poles of any type, and poles will not be permitted into the ballpark. Fans are not permitted to display their banners on levels or in areas other than where their ticket admits them. The Mets reserve the right in their absolute discretion to remove banners containing inappropriate or offensive language or images or commercial and/or political messages, or that the Mets otherwise determine to be inappropriate for any reason.
Youth baseball teams in need of baseballs should submit requests on official team or league stationery to the Mets Community Outreach Department, Citi Field, Flushing, NY 11368.
The following are times for Mets and visitor batting practices. Please note that batting practice does not take place prior to every game.
| 12:10 p.m. | 1:10 p.m. | 4:10 p.m. | 7:10 p.m. | 8:10 p.m. | |
| Mets BP | 9:40 a.m. | 10:40 a.m. | 1:40 p.m. | 4:40 p.m. | 5:40 p.m. |
| Visitor BP | 10:30 a.m. | 11:30 a.m. | 2:30 p.m. | 5:30 p.m. | 6:30 p.m. |
Monday-Friday/Weekday Games - Rotunda and Hodges VIP Entrance open 2 hours before the game. All other gates 1 1/2 hours prior to the game.
Saturday & Sunday Games - Rotunda and Hodges VIP Entrance open 2 hours before the game. All other gates 1 1/2 hours prior to the game. Rotunda opens 2 1/2 hours before the game for Mets Season Ticket Holders.
Guests that wish to bike to Citi Field can utilize any of the 10 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: First Base side of the Rotunda, Third Base side of the Rotunda, outside the Right Field Gate on 126th Street and outside the Left Field Gate.
See Group Hospitality Areas.
See Scoreboard Messages.
As a happy birthday present from the Mets, fans can receive a complimentary ticket to that day's game to celebrate their birthday at Citi Field. Fans can show a valid form of identification (birth certificate, driver's license, passport, etc.) at the Citi Field Ticket Windows on their birthday to receive a ticket, subject to availability. Offer does not apply for games on Opening Day, April 1, the Subway Series May 27-28, or after September 29. For those celebrating their birthday when the Mets are on the road, on an off day, in the off-season or on non-eligible games, their complimentary ticket can be redeemed for games on April 3-4, 23-25 and September 13-15.
For information on bus transportation to Citi Field, call Queens Service Corp. (718) 330-1234 or MTA Long Island Bus (516) 228-4000.
See Clubs/Restaurants or for more information, please click
Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment is not permitted in Citi Field due to security considerations.
Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame. Please be courteous and refrain from making loud or lengthy calls in the seating areas.
All persons entering the ballpark who are 32” or taller require a ticket. Children under 32" do not require a ticket to attend a game, but must sit on a parent’s lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.
The 150-seat Auditorium features plush theater-style seats, a stage, and state-of-the-art audio/visual equipment. The Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For more information on NON-GAME days please call 718-507- 3663 or log onto www.metropolitanhospitality.com. For information on renting this space out on game days, please contact Group Sales at 718-507-TIXX.
The official online fan club for Mets fans. For more information visit
Tickets to Mets home games and official Mets merchandise, including game day memorabilia, authentic licensed items, and apparel are available at Mets Clubhouse Shops.
Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.
Delta Sky360? Lounge
Located on the Plaza Level and exclusive to Delta Club Platinum and Gold seat holders, the Delta Sky360? Lounge provides guests with complimentary soft drinks, coffee, hot dogs and snacks, as well as a full bar and restrooms.
Delta Sky360? Club
The Delta Sky360? Club is located directly behind home plate on the Sterling Level. The club features a casual, market-style dining area, two full-sized bars, and the newly added full-service LaFrieda Chophouse. Reservations for the LaFrieda Chophouse can be made at (718) 595-8102.
Hyundai Club - First Base and Third Base
Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars to all guests with Hyundai Club tickets.
Acela Club
Located just beyond section 333 on the Excelsior Level, the Acela Club is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World’s Fair Marina. The club features a bar and fine-dining restaurant inspired by Drew Nieporent, winner of the James Beard Outstanding Restaurateur award and his world renowned Myriad Group of Tribeca Grill and Nobu fame. Reservations are recommended and can be made at (718) 565-4333.
Caesars Club
Located behind home plate on the Excelsior Level, the Caesars Club features a full bar and multiple food offerings. The Caesars Club does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.
Promenade Club
Located behind home plate on the Promenade Level, the Promenade Club offers two full bars and pub-style food options that guests can order at the counter then bring back to high top tables to enjoy with views of the field.
There is a wide variety of food and beverages at concession stands located throughout the ballpark. The Mets and ARAMARK are proud to offer a variety of food and beverage options to satisfy any guest's palate. Citi Field concessions feature Nathan's Famous Hot Dogs, Crinkle Cut French Fries and Corn Dogs. Premio Sausage can be found at various portable locations throughout the ballpark. Subway's fresh, made-to-order sandwiches and Dunkin' Donuts' hot and iced coffee are part of the Citi Field concessions lineup as well. Ballpark favorite snack items such as peanuts, pretzels, popcorn and Cracker Jack will continue to be mainstays. To satisfy any sweet tooth, Carvel ice cream is available at all general concession stands. Pepsi and Budweiser products will be served throughout the ballpark. Pepsi will also be featured at the Pepsi Porch grill stand and Budweiser at the Big Apple Brews stand in centerfield on the Field and Promenade Levels.
For local flair, Citi Field concessions will feature the following menu offerings. Mama's of Corona will serve authentic Italian heroes, salads and desserts. Two Boots Pizza offers their New York-style pizza and a selection of pizzeria specialties. Daruma of Tokyo rounds out our list of options with their delectable sushi rolls and Japanese cuisine.
Danny Meyer's Union Square Hospitality Group (USHG) brings two New York City favorites, Shake Shack and Blue Smoke, to the "Taste of the City" area in centerfield on the Field Level. Blue Smoke, with a second location on the Promenade Level, offers mouthwatering real-pit barbecue featuring pulled pork sandwiches and Kansas City ribs. The popular hamburger and hot dog stand Shake Shack grills up gameday favorites such as the Shack Burger and Shack-Cago Dog. Additionally, don't miss USHG's El Verano Taqueria and Box Frites. El Verano Taqueria features authentic tacos. Box Frites serves freshly-cut Belgian-style fries with a variety of dipping sauces. Rounding out the "Taste of the City" is a Long Island-themed seafood stand, Catch of the Day, inspired by award winning seafood chef Dave Pasternack and featuring a fried flounder sandwich, lobster roll, crab cake sandwich, clam chowder and more.
Please reference the Concessions Table later in this A-Z Guide for all concessions locations.
MasterCard, Visa and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.
See Clubs/Restaurants or for more information click here
See Clubs/Restaurants.
The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guest receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 16oz fountain soda at any concession stand. The booths are located along the exterior of the 3B side of the Hyundai Club, 310, and 419. Booths are open from the opening gate until the end of the second inning.
See Telecommunication Device for the Deaf.
Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, assisted listening devices, parking, restrooms, closed captioning and wheelchair requests.
There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter.
| Guest Elevators B and C | |
|---|---|
| Level | Location |
| Plaza | Hodges entrance |
| Sterling | Delta Sky360 Club - first base side |
| Field | Section 114 / Hyundai Club first base entrance |
| Empire | Suite 216 |
| Excelsior | Section 315 / Caesars Club first base entrance |
| Promenade | Section 411 & 511 |
| Guest Elevators D and E | |
|---|---|
| Level | Location |
| Plaza | Service Tunnel for ADA access to Section 109-Row A |
| Field | Section 109 |
| Empire | Party Suites 202-203 |
| Excelsior | Section 306 / ramp to Pepsi Porch |
| Promenade | Sections 403 & 503 |
| Please note that these elevators will not stop regularly on the Plaza Level once the gates have opened. | |
| Guest Elevator J | |
|---|---|
| Level | Location |
| Plaza | Bullpen Plaza |
| Field | Section 142 |
| Please note that this elevator does not have an operator. | |
| Guest Elevator K | |
|---|---|
| Level | Location |
| Plaza | Service Tunnel next to the Building Command Center |
| Field | Section 133 |
| Excelsior | Section 334 (this is the only elevator that provides access to the Left Field Landing - sections 334-339) |
| Promenade | Section 432 & 532 |
| Please note that this elevator will not stop regularly on the Plaza Level once the gates have opened. | |
| Guest Elevators N and O | |
|---|---|
| Level | Location |
| Plaza | Stengel entrance and ADA access to Section 125-Row A |
| Field | Sections 125 & 126 |
| Empire | Suite 243 |
| Excelsior | Section 332 and the Acela Club |
| Promenad | Sections 426 & 526 |
| Guest Elevators P and Q | |
|---|---|
| Level | Location |
| Plaza | Seaver entrance |
| Sterling | Delta Sky360 Club - third base side |
| Field | Section 121 / Hyundai Club third base side |
| Empire | Suite 227 |
| Excelsior | Section 324 / Caesars Club third base side |
| Promenade | Sections 418 & 518 |
| Guest Elevator S | |
|---|---|
| Level | Location |
| Plaza | Jackie Robinson Rotunda Ticket Office |
| Field | across from Hyundai Club third base entrance |
| Please note that this elevator does not have an operator. | |
In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.
See Sterling and Empire Suites or for more information click here
There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:
Plaza Level to Sterling Level:
Jackie Robinson Rotunda (JRR) to and from the Delta Sky360 Club (#1 and #2)
Plaza Level to Field Level:
JRR to the Field Level across from Champions Club (#3 and #4)
Right Field Gate to Section 109 (#5)
Left Field Gate to Section 125 (#6)
Field Level to Excelsior Level:
Section 109 to Section 306 and the ramp to Pepsi Porch (#5B)
Section 125 to Section 333 and the Acela Club (#6B)
Section 139 to Section 338 and the Left Field Landing (#7)
Excelsior Level to Promenade Level:
Section 306 to Sections 402 and 502 (#5C)
Section 337 to Sections 427 and 527 (#6C)
Escalators run until the end of the seventh inning. At that time, escalators will be stopped and secured. Guests should be encouraged to use the stairs elevators, or the left field ramp in order to exit the ballpark.
Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter provided they have received approval from a security or Guest Services Supervisor before exiting.
The fifteen (15) Family Restrooms may be found at:
Sterling Level: Delta Sky360? Club (2) at opposite ends of the club
Field Level: Sections 111, 114, 121, 124 and 130
Empire Suite Level: Across from Suites 204 and 240
Excelsior Level: Sections 312, 326 and 339
Promenade Level: Sections 409, 420 and 430
Note: Baby changing tables are available in all concourse restrooms.
(646) 438-5000
Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.
Fans can stop by these four (4) ballpark locations for directions, ticket sales information, to store strollers and wheelchairs, or for general assistance. Mets schedules, First Game Certificates and All-Star ballots are also available.
Fan Assistance Stations are located at:
| Fan Assistance Stations | |||
|---|---|---|---|
| Field Level | Across from the Hyundai Club third base entrance Section 142 Section 118 |
||
| Excelsior Level | Section 306 at the base of the Pepsi Porch ramp | ||
| Promenade Level | Section 412 in Food Court | ||
Information is available at mets.com/kidsclub.
The Citi Field FanFest is located on the Field Level in center field, and is fun for the whole family.
Weather permitting, the FanFest will be open when the first gate opens. FanFest closes after the final out of the top of the seventh inning.
For more information click here
Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368. Please enclose a self-addressed envelope.
See Amazin' Fan Photos.
Take to the field at Mets fantasy camp for 2014 at Port St. Lucie Florida January 14-January 19th, 2014. Call (718) 559-3035 or log onto for more information about this year's camp!
The First Response First Aid room is located on the Field Level across from the Hyundai Club third base entrance.
See Concessions.
Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in ejection from the ballpark.
The majority of 2013 home games at Citi Field will start at 7:10 p.m. for night contests and 1:10 p.m. for day games - with the exception of Saturday, April 20 against the Washington Nationals, which will start at 3:05 p.m, Saturday, May 25 against the Atlanta Braves, which will start at 7:15 p.m, Sunday, May 26 against the Atlanta Braves, which will start at 8:05 p.m, and Thursday, July 25 against the Atlanta Braves and Thursday, August 8 vs. the Colorado Rockies, which will both start at 12:10 p.m.
The 2013 schedule is subject to change, including all Saturday and Sunday games times, which are subject to Major League Baseball's national broadcast agreements with FOX and ESPN. Call (718) 507-TIXX or view the 2013 Season Schedule for up-to-date information.
The Jackie Robinson Rotunda, Hodges Entrance, and ticket windows will open 2 hours prior to each game so that fans may arrive early to watch infield and batting practice. All other gates will open 1 ½ hours prior to the start of the game. The Rotunda gate will open 2 ½ hours prior to weekend game start times for Season Ticket Holders only. Opening times may vary for doubleheaders, concerts and special game dates.
Mets Gift Cards are available in denominations of $10, $25, $50, and $100 and may be purchased at mets.com or Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows. Mets Money is no longer sold nor can it be used at Citi Field. Guests with Mets Money from previous seasons should be directed to the advance ticket window across from the Hyundai Club third base entrance so that the Mets Money can be converted to a Mets Gift Card.
For information regarding Citi Field's Empire Party Suites, Delta Club Patios, Modell's Clubhouse, Shea Bridge?Terrace, Acela Club Patio, the Party City Deck and other Hospitality options, please call the Group Sales Office at (718) 507-TIXX or visit mets.com/groups.
See Ticket Sales and Services.
See Scoreboard Messages.
The Mets Organization is committed to creating a safe, comfortable and enjoyable ballpark experience. Citi Field event staff members are trained to work in unison with guests to adhere to the following code of conduct to ensure a family entertainment environment:
The Mets Hall of Fame and Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the members of the team's Hall of Fame and much more. It is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. Guests can access the Hall of Fame and Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.
See Parking.
The Health Information Team located on the Field Level across from section 108 and is dedicated to educating fans about health-and wellness-related issues throughout the season. The space is operated by the Katz Institute for Women's Health and Katz Women's Hospitals of the North Shore-LIJ Health System. Doctors and other medical professionals are available to provide guidance and counseling to all fans at every game on a wide variety of health-related topics, including sports safety, exercise, heart health and nutrition. There are information kiosks, multimedia displays, and areas for private consultations.
for more info.
Citi Field's Home Run Apple stands 16.5 feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.
Formerly the Champions Club. Enjoy the all-inclusive gourmet food and beverage experience. In addition to the option of a traditional entrée with all the accompaniments, try the hot dog, slider and nacho stations, as well as daily chef selections that includes carved meats, pasta or made-to-order omelets. Load up on peanuts, popcorn, fresh-baked cookies, ice cream sundaes and more. Fountain beverages and bottled water included. Full bar available.
See Clubs/Restaurants for more information.
In-Seat service is available to guests sitting in the following sections and rows:
This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.
As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.
Young Mets fans can purchase a Kids' Meal for $7.00 which includes Nathan's hot dog, juice box, popcorn and prize. Kids' Meals are available only at concession stands located near sections 114, 121 and 417.
Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near sections 115 and 130 on the Field Level as well as sections 428 on the Promenade Level. The Kosher stands operate Sunday - Thursday.
Sections 334-339 are accessible using the escalator at 139 or the stairwells and elevator directly above and below the Landing. Please note that the Left Field Landing is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Acela Club. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.
The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.
If you are approached by a lost child or their parent, immediately contact the Command Post or a Supervisor. Have them stay with you until a Supervisor is able to take control of the situation.
All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets' discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Rotunda Ticket Services counter on the day their game is scheduled.
McFadden's is located adjacent to the Mets office building with an entrance on the north side of 126th Street. Guests do not need a game ticket to enter McFadden's. Guests with a valid game ticket not already used for admission to the ballpark may exit McFadden's and enter directly into Citi Field after passing through security and having their ticket scanned. However, any guest leaving the ballpark to return to McFadden's will not be permitted to re-enter Citi Field.
Prepared by the Mets Media Relations department for the use of the working press, radio and television personnel. It is available to the public at the Mets Team Store at Citi Field and/or through the Mets Catalog for $20.00 plus $2.00 postage and handling. To order by mail, write to: Mets Media Guide, c/o New York Mets, Citi Field, Flushing, NY 11368 and enclose check or money order made payable to the New York Mets.
Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)
The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to exclusive 2013 All-Star Game merchandise. For the most up-to-date information about the Mets Team Store, visit mets.com/teamstore.
Non-game Days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Weekends: 11 a.m. to 3 p.m. Game Days: 7:10 p.m. game: 10:00 a.m. to 3 p.m., reopens when gates open and closes at the end of the game. 1:10 p.m. game: Opens when gates open and closes at the end of the game. Closings and adjusted hours will always be posted online at mets.com/teamstore.
Mets Team Store presented by Majestic (Across from Hyundai Club first base)
The Mets Team Store Presented by Majestic carries a wide array of authentic jerseys featuring the 2013 All-Star Game patch as well as customizable replica jerseys, along with much of the performance gear players wear on the field.
Mets Team Store (Section 414 - Promenade Food Court)
One-stop shopping destination for any Mets fan and home to exclusive 2013 All-Star game merchandise.
Mr. Met's Dugout Shop (FanFest)
Located adjacent to FanFest, Mr. Met's Dugout Shop is for all young Met fans. This shop carries a wide variety of newborn, infant, toddler and youth apparel for both boys and girls.
'47 shop (Section 106)
Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.
'47 kiosk (Section 130)
Nostalgic caps and limited apparel.
Heroes and Heritage Collectible Shop (Section 431)
Heroes and Heritage is our baseball card shop that also features a wide variety of Mets merchandise.
Mets Team Store (Hyundai Club 1st Base, Hyundai Club 3rd Base, Section 117)
Caps and limited apparel.
Nike Dugout Shop (Section 131)
Visit Citi Field's very own Nike Shop for clothes built to play in. Find jerseys, t-shirts, shorts, jackets and more, all made with the athlete in mind.
Merchandise Kiosk (Section 427)
A variety of items for little fans.
The Players Clubhouse: a Players Choice Store (Section 327)
Dedicated to specific players with a locker room feel, player fanatics should head to The Players Clubhouse.
Note: Due to its location, only fans with access to the Excelsior Level club areas will have access to The Players Clubhouse.
Touch by Alyssa Milano, Ladies Boutique (Section 306, Pepsi Porch Ramp)
Touch offers everything from tank tops and hoodies to jewelry and purses, all inspired by actress and lifelong baseball fan, Alyssa Milano.
Citi Field has over 18 world-class event spaces, featuring superb cuisine and five-star service for every occasion, including Concerts, Large-Scale Sporting Events, Corporate Meetings, Trade Shows, Festivals, Weddings, Bar and Bat Mitzvah's, Holiday Parties, Fundraisers, and much more! The Metropolitan Hospitality event team consists of professionals dedicated to producing amazing events on NON-GAME days. For more information on these offerings, guests should contact Metropolitan Hospitality at (718) 507-FOOD or visit metropolitanhospitality.com.
The New York Mets Foundation funds and promotes a variety of educational, social and athletic programs and other charitable causes. Founded in 1963, it continues its mission to invest in the future of our community, and to provide assistance to a myriad of organizations that benefit children and others in need.
The New York Mets pay 100% of the Foundation's expenses to ensure that the entirety of a donation is directed toward helping others. For more information on the Mets Foundation, log onto
Sold at all merchandise locations within Citi Field for $5. It may also be purchased by writing to: Mets Magazine, c/o New York Mets, Citi Field, Flushing, NY 11368-1699. Please add $1 for postage and handling - payment should be made by check made out to Mets Publications or money order.
The entrance to the Mets Administration Building is located on 126th Street just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 120-01 Roosevelt Ave, Flushing, NY 11368-1699.
Military personnel with active Military identification may be issued a complimentary ticket on the day of a game. These tickets may be claimed starting 2 hours prior to scheduled game time in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying non-Military persons must purchase tickets, subject to availability. Complimentary tickets will not be issued for sold out games.
See Group Hospitality Areas.
Mr. Met is the official mascot of the New York Mets. Mr. Met is available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. Mr. Met also appears at FanFest in center field most games at the following times:
| 12:10 Game | 1:10 Game | 4:10 Game | 7:10 Game | 8:05 Game |
| 10:20 a.m.* | 11:20 a.m.* | 2:20 p.m.* | 5:20 p.m.* | 6:15 p.m.* |
| 11:20 a.m. | 12:20 p.m. | 3:20 p.m. | 6:20 p.m. | 7:15 p.m. |
| 2nd Inning | 2nd Inning | 2nd Inning | 2nd Inning | 2nd Inning |
* - Season Ticket Holders on weekends only (before general gates open)
On Mr. Met Dash dates (weather permitting), youngsters, aged 12, and under, can run the bases at Citi Field after the Mets game. The 2013 Mr. Met Dash dates can be found on the promotional dates schedule at mets.com. On Dash days, guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on 126th Street.
See Metropolitan Hospitality
The Mets offices are open from 9:30 a.m. to 5:30 p.m., Monday-Friday. The Ticket Office is open through the 7th inning of all games.
These lots are designated as follows:
There are seven parking lot entrances to the primary parking lots at Citi Field. Please see the parking diagram above to identify the lot entrance locations.
Remote Parking Lots - There are five parking lots outside of the fence line of Citi Field and all accommodate general parking. Three are available for all Citi Field events and two will be available only in special circumstances (insert image(s) of remote lots). These lots are designated as follows:
Parking Policy for Rainouts
If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.
See Group Hospitality Areas.
Are located inside Citi Field at the following locations:
Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities and on specially-designed promotional dates.
The NYPD maintains a sub-station at Citi Field, adjacent to the Loading Dock.
It is the policy of ARAMARK to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. ARAMARK has informed the Mets of the following ARAMARK alcohol service policies for Citi Field:
The option to purchase preferred parking passes for all 81 New York Mets home games is available exclusively to Season Ticket Holders. To add preferred parking to their account, season ticket holders should contact Season/Plan Account Customer Service at (718) 565-4360 for more information. There are four designated preferred parking areas within the main Citi Field parking lot, but preferred parking passes will be honored in any Citi Field or remote parking lot. Guests holding preferred parking passes may enter through any gate except Gate 1. Guests should present their parking hangtag to the attendant upon entering the parking lot, and display the parking hangtag in a prominent location attached to their rearview mirror when parking.
Located at the south side of the building facing the Official Lot at the Hodges/VIP Gate. This gate will accommodate both the Press as well as VIP guests. Access to the Press Box via elevators is available as are the clubhouses via the tunnel and the Press Media Room which is adjacent to the Hodges/VIP Gate.
Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations Department at (718) 565-4330. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants Empire Suite Level or Administration Building.
See Clubs/Restaurants or for more information, click here.
For the most current schedule of promotion dates, guests should be directed to Fan Assistance or mets.com/promotions. For most promotional giveaways there are quantity limits, so guests are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to limited quantity for each promotional date, items will be given on a first-come/first-served basis. Event staff members are not entitled to receive a promotional item.
Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item, and no more than one item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.
For more information on promo dates, please click
See Pay Phones.
All regular season Mets games are broadcast on WFAN SportsRadio 66 (660 AM). Howie Rose and Josh Lewin are the Mets Radio Broadcasters. Ed Coleman hosts the pre- and post-game shows and will broadcast a selection of games. Regular season radio broadcasts are available on the internet for a fee at www.mlb.com. See also Spanish Broadcast.
For New York Mets games, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played, tickets are not subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets rain check policy, as applicable (for Mets policy details visit mets.com or call (718) 507-TIXX). Mets ticket exchanges may be done at Citi Field ticket windows or by mail to Mets Ticket Office only. Complimentary tickets have no value and will not constitute a rain check. Full Season Ticket Holders have the additional option to exchange a rain check for a Rain Check Card containing a dollar amount equal to the full face value of the rain check, rather than exchanging the rain check for another ticket. Rain Check Card: If a rain check is exchanged for a ticket with a lower face value than the face value of the rain check, the Full Season Ticket Holder will receive a dollar amount equal to the difference on a Rain Check Card; if a rain check is exchanged for a ticket with a higher face value than the face value of the rain check, the ticket holder will pay the dollar amount of the difference. A Rain Check Card is redeemable at Citi Field ticket windows for the purchase of tickets to Mets regular season home games, subject to availability, or for merchandise or concessions at Citi Field, either at the Mets Team Stores or at merchandise or concession stands. Rain Check Cards may not be redeemed for cash or applied as payment to any account. Any unused balance on a Rain Check Card will be forfeited on the Expiration Date on the card.
When inclement weather is expected, guests can call (718) 507-RAIN or tune into WFAN (660 AM) for the most up-to-date information regarding possible Mets game delays or postponements. In the event of a rain delay or postponement after gates have already opened, event staff must remain at their posts until receiving further instructions from a Supervisor.
If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.
Note: baby changing tables are available in all rest rooms.
The Mets have retired the following numbers in honor of the distinguished careers of:
Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1500 feet from the ballpark under penalty of law.
Pocket schedules are available at the ballpark ticket window inside the Jackie Robinson Rotunda, the Fan Assistance stations or by writing to: New York Mets, Ticket Office, Citi Field, Flushing, NY 11368-1699. Schedules are also available by calling (718) 507-TIXX.
The full 2013 Mets schedule can be found here:
Fan birthday and anniversary announcements are displayed on the Right Field scoreboard, directly above the Pepsi Porch, during the middle of the 4th to the end of the 5th inning breaks of each game. Requests are accepted by email to scoreboard@nymets.com or by letter to: New York Mets, Attn: Scoreboard Messages, Citi Field, Flushing, NY 11368-1699. Each email and letter received must include the date it was sent, and the date for which the scoreboard message is intended. Requests should be submitted at least two weeks prior to the desired game day. The first 25 message requests received for each game will be displayed, subject to approval. The Mets do not display messages that are commercial in nature, or that contain inappropriate language or nicknames. Groups that purchase 25 or more tickets through the Mets Group Sales Office are eligible for a scoreboard welcome and can arrange that through their Group Sales Account Representative. For assistance with the purchase of Group Tickets, please call the Mets Ticket Office at (718) 507-TIXX.
Among the many amenities of the ballpark is a state-of-the-art video scoring and display system developed specifically for Citi Field. Working with Daktronics, the Mets incorporated two true high definition LED displays in the outfield. The center field video display is 50 feet high by 70 feet wide. The second giant HD display is located in right field is 40 feet high by 90 feet wide. Citi Field is also home to one of the longest ribbon boards in baseball at 850 feet. The ribbon board surrounds the seating bowl on the Promenade Level fascia and provides a variety of scoring information as well as open captioning of the PA Audio system. One of MLB's largest out-of-town scoreboards is located on the front of the roof canopy in left-center field, keeping fans informed about all of the day's games around both leagues. Video and scoring displays are also mounted on the rear of the main center field scoreboard, providing video and game information to fans visiting the "Taste of the City" and "FanFest" areas beyond center field. An additional LED video display is located on Mr. Met's Kiddie Field in the FanFest area, where kids can see themselves as they take a few swings or shag flies. An exterior marquee display on the North side of the building greets arriving fans, and provides information to those passing by. Citi Field's main entrance, the beautiful Jackie Robinson rotunda, is served by two 9 foot by 16 foot LED video displays, providing multimedia imagery of the great Jackie Robinson, as well as game day information and video.
See Mets Magazine with Scorecard.
Information regarding season tickets and partial season plans is available at the Mets Ticket Office located inside the Jackie Robinson Rotunda and Fan Assistance Stations throughout Citi Field, by calling (718) 507-TIXX or by .
At Citi Field, the lower section numbers start in Right Field and increase as you move behind Home Plate up the Third Base line and around the Left Field Wall. All sections in Citi Field are made up of rows; there are no 'box seats.' While the number of seats in each row varies, the lowest seat number in any row is always closest to Home Plate.
Security Policies- In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:
For additional security information, visit mets.com. Citi Field reserves the right to determine what items are deemed appropriate for entry.
Senior citizens (60 and older) can purchase tickets at 50% off in select seating areas for all Monday through Thursday matinee games
Tickets are available for purchase ONLY on the day of the game, beginning at 9 a.m., at Citi Field Ticket Windows, located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda. Tickets are subject to availability. All tickets are first come, first served. A valid form of identification must be presented at the time of purchase.
Group tickets for senior organizations are available in advance of the game. Please contact the Mets Group Sales Department at 718-507-TIXX or groupsales@nymets.com to order.
Senior fans can stroll the bases with the Senior Stroll taking place on Thursday, August 29th. Seniors (60+) can stroll around the bases with their grandkids at Citi Field after the Mets game. Participants in the Senior Stroll will be asked to exit Citi Field at the conclusion of the game, and line up outside the Bullpen Gate on 126th street.
See Group Hospitality Areas.
Smoking within Citi Field is prohibited, except for the three designated smoking areas located at:
Any ticketholder smoking in any location other than the three specified above is subject to ejection.
See Merchandise.
ESPN Deportes (1050AM) is the flagship Spanish radio station for New York Mets. They broadcast all Mets regular season games and three spring training games. Every televised Mets broadcast (150) will be simulcast on the Second Audio Program (SAP) of PIX11 and SNY. Juan Alicea and Max Perez Jimenez will do the play-by-play and commentary for 150 games.
There are 54 suites at Citi Field located on two levels: Sterling and Empire. Sterling Suites 1-10 are located in the Delta Sky360° Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel-via elevator or staircase. For more information about Sterling and Empire Suites, call (718) 803-4053 Suites 201-205 are Citi Field's "Party Suites" and are available for individual game purchase. For more information on the Party Suites, call (718) 507-TIXX or click here.
Tailgating is permitted only under the following conditions:
Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or summoning of NYPD.
The New York Mets offer a telecommunication device for the deaf (TDD) to assist hearing-impaired fans in getting information and in purchasing tickets. Please call (718) 672-9163 to learn more about this program.
The Mets will broadcast 25 regular season games over the air on PIX11 and 129 games on cable television on SNY. SNY will transmit the home and road games in both standard and high definition television (HDTV). There are also nine nationally televised games on FOX and up to three on ESPN. Gary Cohen will do the play-by-play and Keith Hernandez and Ron Darling will serve as analysts on both PIX11 and SNY. Ralph Kiner will appear on select broadcasts. Kevin Burkhardt will serve as the in-game reporter. Bobby Ojeda will host the pre-game and post-game shows in the SNY studio.
The following are the terms and conditions for New York Mets tickets as set forth on the back of each ticket:
By use of this ticket, the ticketholder agrees that: (a) he or she shall not transmit or aid in transmitting any information about the event or related activities to which it grants admission, including, but not limited to, any account, description, picture, video, audio, reproduction or other information concerning the event or related activities (the "Event Information"); (b) the ticketholder does not own any copyrights or other proprietary rights in the event, related activities, or Event Information; and (c) the bearer's name, image, likeness, voice, portrait, and picture may be used in any broadcast, telecast, photograph and/or video and/or audio sound recording taken in connection with the event for all purposes. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade or commercial purposes without the express written consent of the event operator.
The license granted by this ticket is revocable and may be terminated by the event or venue operator at any time. All ticketholders are subject to seat relocation. No refund will be made on this ticket except as expressly provided hereon. Tickets are subject to non-refundable service charges. The terms and conditions of this license are subject to applicable law.
This ticket may not be resold within one thousand five hundred feet from the physical structure of this place of entertainment under penalty of law. Any resale or attempted resale of this ticket in violation of applicable law violates the license granted by this ticket. Lost, stolen or counterfeit tickets will not be honored. Duplicate, cancelled or invalidated tickets, as a result of resale, transfer or otherwise, will also not be honored. Prohibited items include, but are not limited to, items larger than 16"x16"x8", hard sided coolers, cans, glass bottles, hard plastic, metal or open beverage containers, aerosol cans, commercial audio/visual equipment, alcoholic beverages, controlled or illegal substances, laser pointers, noisemaking devices, fireworks, animals (except for service animals), and weapons, and the ticketholder consents to a reasonable search for prohibited items. The venue retains the right to determine what items are deemed appropriate for entry. For additional security information visit mets.com or brooklyncyclones.com, as applicable.
Visit mets.com for New York Mets rain check policy details after each rain out or other cancellation or postponement is announced, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played.
Event date and time are subject to change.
Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and at mets.com.
The Mets Ticket Office at Citi Field is located inside the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). The office is open Monday-Friday 9:00am-5:30pm, Saturday 9:00am-3:00pm and through the end of the seventh inning on game days for ticket sales and related services as indicated below. Fans may also call the Mets Ticket Office at (718) 507-TIXX.
Ticket Office - The Mets Ticket Office at Citi Field is located inside the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). The office is open Monday-Friday 9:00am-5:30pm, Saturday 9:00am-3:00pm and through the end of the seventh inning on game days for ticket sales and related services as indicated below. Fans may also call the Mets Ticket Office at (718) 507-TIXX.
Ticket Windows - The main ticket windows at Citi Field are located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Office. There is a satellite set of exterior windows near the Left Field Gate. Ticket windows are also located inside Citi Field on the third base side of the Rotunda and the third base side of home plate on the Field Level. Windows outside the ballpark may be used for sales and/or reservation pick-ups as designated. Windows inside Citi Field are used for advance sales only, with the exception of one or more Rotunda windows designated for Will Call Drop-Off only. Common window usage is further specified under relevant sections below. There is also a set of windows used exclusively for the pick-up of Mets Players tickets and Visiting Club tickets, respectively, on the exterior of the ballpark along the right field side, beyond the Payson Entrance.
Ticket Kiosks - Ticket kiosks are at the following locations at Citi Field: outside the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda; inside the Rotunda, also on the third base side; near first base and third base on the Field Level concourse; inside the Caesars Club on the third base side; and near first base and third base on the Promenade Level. Kiosks outside the ballpark may be used to purchase advance single game tickets and to pick up Internet and Phone Charge orders day-of-game. Kiosks inside Citi Field are for advance sales only.
Ticket Sales:
Season Tickets, Ticket Plans and Packs - Information on purchasing Mets Season Tickets, Plans, Packs and Groups is available day-of-game at Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist fans at the following locations:
The Sales Tables are open from 1½ hours prior to game time through the end of the third inning. Season Tickets, Plans, Packs and Groups are also available at the Ticket Office lobby in the Jackie Robinson Rotunda, by calling (718) 507-TIXX and at mets.com.
Group Ticket Sales - Group purchases of 25 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, by mail (Group Sales Office, New York Mets, Citi Field, Flushing, NY 11368), by email (groupsales@nymets.com) or by fax - (718) 507-7735. You may also call the Mets Ticket Sales Office at (718) 507-TIXX for help in planning your group event and to purchase tickets. Group Hospitality Area packages are available as well. Please visit mets.com/groups for more information.
Single Game Ticket Sales - Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:
Internet - Tickets may be purchased at mets.com and losmets.com using MasterCard, Visa, Discover or American Express. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Phone Charge - Tickets can be purchased by calling the Mets Ticket Office at (718) 507-TIXX using MasterCard, Visa, Discover or American Express. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate. Inside the ballpark at games, tickets may be purchased at Advance Ticket Windows on the third base side of home plate on the Field Level. The regular Advance Ticket Windows located outside the park near the Rotunda are open Monday to Friday from 9:00 a.m. to 5:30 p.m., and Saturday from 9:00 a.m. to 3:00 p.m. For games, Advance Windows normally remain open through the fifth inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.
Kiosks - Advance tickets may be purchased at any kiosk located inside or outside the ballpark using MasterCard, Visa, Discover or American Express.
Day-of-Game Ticket Windows - Designated day-of-game ticket sales windows located at the Jackie Robinson Rotunda and adjacent to the Left Field gate area outside Citi Field normally open 2 hours before scheduled game time. Day-of-Game Ticket Windows close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arriving fans may purchase day-of-game tickets through the seventh inning at the Ticket Services counter. MasterCard, Visa, Discover, American Express, Mets Gift Cards, Rain check cards, money orders and cash are accepted.
Clubhouse Shops - Mets Tickets are available at two Mets Clubhouse Shop locations: 11 West 42 Street in Manhattan (Monday to Saturday, 10:00 a.m. to 7:00 p.m.; Sunday, 11 a.m. to 5:00 p.m.), Roosevelt Field Mall in Garden City (Monday to Saturday, 10:00 a.m. to 9:30 p.m.; Sunday 11:00 a.m. to 7:00 p.m.)
MCU Park - Mets tickets can be purchased at the Advance Ticket Office at Brooklyn Cyclones, ballpark at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00am-5:00pm, with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards, money orders and cash are accepted.
Mail - To order tickets by mail, fans should specify the game date(s), number(s) of tickets and preferred seating category, and enclose a check or money order payable to New York Mets or credit card number, expiration date and signature. An order fee will be applicable.
Ticket Availability - Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket, Plan or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.
Fees - Non-refundable service fees are applicable to tickets purchased by Internet, phone, mail and at the Mets Clubhouse Shops.
General Ticket Information:
Lost or Stolen Tickets - All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets' discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Rotunda Ticket Services counter on the day their game is scheduled
Military Admissions - Military personnel with active Military identification may be issued a complimentary ticket day of a game. These tickets may be claimed starting 2 hours prior to scheduled game time in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying non-Military persons must purchase tickets, subject to availability. Complimentary tickets will not be issued for sold out games.
Player Ticket Windows - Designated windows for Mets Player Tickets and Visiting Club Tickets are located on the exterior of the ballpark along the right field side. Proper photo identification is required to pick up tickets. The Players Ticket Windows normally close upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. After the seventh inning, Player Ticket orders will be left with the Supervisor at the Jackie Robinson Rotunda late entry gate.
Rain Check Policy for Tickets - For New York Mets games, in the event a regulation game (including one that becomes a suspended game) as defined by Major League Baseball is not played, tickets are not subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets rain check policy, as applicable (for Mets policy details visit mets.com or call (718) 507-TIXX). Mets ticket exchanges may be done at Citi Field ticket windows or by mail to Mets Ticket Office only. Complimentary tickets have no value and will not constitute a rain check. Full Season Ticket Holders have the additional option to exchange a rain check for a Rain Check Card containing a dollar amount equal to the full face value of the rain check, rather than exchanging the rain check for another ticket. Rain Check Card: If a rain check is exchanged for a ticket with a lower face value than the face value of the rain check, the Full Season Ticket Holder will receive a dollar amount equal to the difference on a Rain Check Card; if a rain check is exchanged for a ticket with a higher face value than the face value of the rain check, the ticket holder will pay the dollar amount of the difference. A Rain Check Card is redeemable at Citi Field ticket windows for the purchase of tickets to Mets regular season home games, subject to availability, or for merchandise or concessions at Citi Field, either at the Mets Team Stores or at merchandise or concession stands. Rain Check Cards may not be redeemed for cash or applied as payment to any account. Any unused balance on a Rain Check Card will be forfeited on the Expiration Date on the card.
Rainout Policy for Parking - If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored), but may be returned for a refund applied to a rain check card at the Citi Field ticket windows or by mail to the Mets Ticket Office only. Account holder of record must be present to redeem refund in person.
Ticket Exchange and Refund Policy - Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and at mets.com.
Wheelchair/ADA Seating - Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Ticket Office lobby inside the Jackie Robinson Rotunda. Guests with other special requirements should also be directed to the Ticket Office lobby.
Will Call/Will Call Drop-Off Windows - Designated Will Call windows for official ticket reservations and ticket holder drop-offs are located on the exterior of the ballpark, to the third base side of the Jackie Robinson Rotunda. Ticket holders meeting late-arriving guests may drop off their tickets for Will Call, on the day of the game only, at a designated Will Call Drop-Off window inside the Rotunda.
All fans picking up tickets at Will Call must provide proper photo identification. Will Call windows normally close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arrivals may pick up Will Call orders at the Ticket Office lobby in the Rotunda through the end of the seventh inning. After the seventh inning, Will Call orders will be left with the Supervisor at the Jackie Robinson Rotunda late entry gate.
| Ferry Services | |
|---|---|
| Game Time | Ferry Departs |
| 12:10 p.m. | 9:30 a.m. |
| 1:10 p.m. | 10:30 a.m. |
| 4:10 p.m. | 1:30 p.m. |
| 7:10 p.m. | 4:30 p.m. |
See Parking/Transportation.
There is one tryout at MCU Park and one workout in Port St. Lucie for young players who feel they have been overlooked by the scouting process. For information, send a letter with your name, address and background to: Scouting Office, New York Mets, Citi Field, Flushing, NY 11368.
Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.
Vegetarian/Healthy Choice options at Citi Field:
Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Excelsior and Promenade Levels.
When inclement weather is expected, please call (718) 507-RAIN, or tune into WFAN (660 on the AM dial) for the most up-to-date information regarding possible Mets game delays or cancellations.
Catch all the latest Mets news and information at the team's official website, .
Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Ticket Office lobby inside the Jackie Robinson Rotunda. Guests with other special requirements should also be directed to the Ticket Office lobby.
Sold at any Citi Field retail location for $12. It may also be purchased by writing to: Mets Yearbook, c/o New York Mets, Citi Field, Flushing, NY 11368-1699. Please add $2 for postage and handling - payment should be made by check made out to Mets Publications or money order.
