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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

View Postings



IT Intern

Department:
Information Technology
Supervisor:
Sr. Director of IT
Rotation:
2014 Baseball Season (Approximately March -October)

Position Summary:
Primarily responsible for assisting the IT department with technical requests and projects. Candidate will work closely with the IT Helpdesk and Technical Services teams to assist on issues and projects. Tasks may include troubleshooting technical issues, data entry, documentation, research, planning and implementation. There will also be some manual labor and menial tasks involved.

Position Responsibilities:

  • Perform basic technical support as needed (PC's, Printers and MS-Office applications)
  • Coordinate desktop/laptop rollouts and software upgrades
  • Update existing documentation of hardware, software and corporate network
  • Assist with system implementations as needed
  • Organize existing stock of IT equipment (cables, spare parts, etc)
  • Perform basic technical support as needed (PC's, Printers and MS-Office applications)
  • Perform other duties and projects as assigned by Sr. Director of IT

Knowledge and Skills:

  • Excellent communication skills, both written and verbal
  • Detail oriented, thorough, highly organized and deadline driven
  • Excellent customer service skills
  • Ability to work independently
  • Proficient with Microsoft Office applications (Excel, Word, PowerPoint)
  • Experience working in a Windows environment
  • Understanding of computer and networking technologies with a career interest in IT

Job Requirements:

  • Currently enrolled undergraduate or graduate IT or CS students preferred
  • Must be available to work three-five days a week during standard work hours (8:30 - 5:30)
  • Enthusiasm for computer networking and a strong work ethic
  • Target start date negotiable

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Coordinator, Suite & Premium Retention Sales

Reports To:
Manager, Suite & Premium Retention Sales
Department:
Ticket Sales & Services
Duration:
Part-Time, Hourly Role (35-40 hours per week)

Position Summary:
This position is responsible for sales and service efforts related to luxury suite and premium seating rental clients, with a focus on maximizing customer retention and revenue and exceeding departmental and organizational goals. Also, the Coordinator is the main point of contact for the day-to-day operations of our client appreciation program, SF Orange.

Position Responsibilities:

  • Together with the Manager, work to exceed individual, departmental and organizational revenue goals.
  • Develop and grow strong relationships with the suite and premium retention clients.
  • Manage and sell to own client list of retention clients, while also providing sales support to list of retention clients assigned to Manager, Suite & Premium Retention Sales.
  • Provide timely and thorough client servicing efforts through phone conversation, e-mail and in-person including, but not limited to, client inquiries, suite availability, invoicing, contracts, receipts, additional ticket requests, catering, scoreboard messages, ballpark information, and other amenities.
  • Proactively update and maintain clients' account information, along with notes and communication, in CRM and ticketing systems.
  • Introduce SF Orange program to qualified clients and act as primary liaison between qualified clients and their sales executives to execute all SF Orange benefits.
  • Input and manage all SF Orange activity on a daily basis in CRM to ensure all benefits are correctly offered and distributed.
  • Assist Manager with SF Orange and general client events.
  • Assist Manager with experiences such as wine tastings, field visits, on-site events, and game-day suite visits.
  • Adjust and submit suite rental website edits, as needed.

Knowledge and Skills Required:

  • Bachelor's Degree Preferred
  • Minimum 2 years customer service and sales experience within the service industry (sports or hospitality industry preferred).
  • Experience servicing high-end revenue and corporate accounts.
  • Highly motivated with desire to be successful in the field of sales and client relations.
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint.
  • Experience with Tickets.com and Salesforce preferred.
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment.
  • Exceptional professional interpersonal and communication skills and adhere to highest ethical standards.
  • Must be able to work non-traditional hours including nights and weekends.

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