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Giants Job Opportunities

For all available front office positions and internships within the Giants organization, please submit your resume as indicated below. If you would like to view and apply for any ticket sales related positions, please visit TeamWork Online by clicking the button below.

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Sales Associates

Locations:
AT&T Park, Serramonte, Union Square, Embarcadero
Status:
Non-Exempt
Position Type:
Part-time (20-30 hours per week)

POSITION SUMMARY:
Sales Associate will provide excellent customer service, assist with merchandise and support all store operation duties.

Position Responsibilities:

  • Customer service in finding and selecting Giants merchandise
  • Assist customers by answering questions and addressing concerns
  • Handling cash transactions, providing customer change, processing credit cards purchases and gift card sales
  • Lift and move merchandise, including receiving and restocking merchandise, as necessary
  • Maintain merchandise presentation and housekeeping standards
  • Maintain a friendly environment to encourage a positive customer experience
  • Contribute to the team's working environment by adhering to the company's policies and procedures.
  • Communicate with retail personnel regarding any customer needs or issues
  • Additional responsibilities as assigned by retail supervisors
  • Required to stand, crouch, kneel, lift and/or move up to 20 lbs., and climb ladders as needed

Knowledge of Skills Required:

  • Retail sales experience preferred
  • Enthusiastic and upbeat personality
  • Self motivated, friendly, professional, responsible and dependable
  • Ability to work as a team player to accomplish store sales goals
  • Ability to communicate effectively in a timely manner with retail personnel and retail supervisors
  • Must be able to work and thrive in a high paced, high transaction and high energy environment
  • Must be able to work flexible hours, including nights and weekends

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Ticket Operations Coordinator

Department:
Ticket Services
Reports To:
Ticket Operations Manager
Status:
Seasonal/Part-Time/Hourly, Non-Exempt

POSITION SUMMARY:
This position is responsible for the coordination of daily box office procedures and personnel with the aim of maximizing customer service and ticket sales revenues. This position will actively promote high standards of customer care in all sales operations, and motivate, coach and train staff to achieve objectives together with product knowledge and job expertise.

JOB RESPONSIBILITIES:

  • Assists Ticket Operations Manager with coordination of box office activities during all Giants home games
  • Perform a variety of administrative, customer service and accounting functions to assist in the day-to-day management and operations of the box office
  • Contribute to the box office operations for non-baseball events at AT&T Park
  • Process all ticket sales in box office including cash handling and accounts management
  • Demonstrate excellent customer service skills, respond to customer needs and address any box office complaints that may arise
  • Ensure accuracy of transactions and compliance with policies and procedures
  • Help manage the ticket system manifest to ensure that the optimum number of tickets are available for sale, checking holds and reservations on a regular basis
  • Meet the public and effectively resolve queries and problems
  • Report on box office operational-related issues and recommend improvements in customer service standards in conjunction with the ticket services department
  • Assist withthe reconciliation process of the box office vault; count and verify the opening and closing numbers in accordance with box office policies
  • Assist in ad-hoc projects and other duties as assigned

SKILLS AND QUALIFICATIONS

  • 2-4 years of box office experience
  • Cash Handling experience
  • Experience with ticketing systems, preferably ProVenue
  • Proficient in Microsoft Office with emphasis on Word, Excel, and PowerPoint
  • Establish positive professional relationships with Giants staff and fans
  • Exceptional interpersonal and communication skills and adhere to highest ethical standards
  • Must be reliable and timely
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment
  • Flexibility to work non-traditional hours and at times in non-traditional settings

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Sales Associate - FTC

Department:
Retail
Location:
AT&T Park, From the Clubhouse
Reports To:
District Store Manager
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
Provide excellent customer service and organizational skills for the Retail Department's Game Used program at AT&T Park. Assist Game Used sales team in all customer service and operational duties as well as sales.

Position Responsibilities:

  • Provide great service to all customers and maintain a friendly environment to encourage a positive customer experience.
  • Assist customers in finding and selecting items.
  • Assist customers by answering all questions and addressing concerns about the Game Used Product.
  • Restock inventory on a daily basis and help with merchandising
  • Ensure store is properly maintained and organized for next home games.
  • Work with MLB Authenticators to collect merchandise during games
  • Communicate all store needs, customer issues and daily status updates to supervisor and From the Clubhouse staff.
  • Keep track of customer waiting list and sold Game Used items.
  • Ring up cash, credit card, and gift card sales in POS system.
  • Perform opening and closing tasks as dictated.
  • Additional responsibilities as assigned by management.

Knowledge and Skills:

  • Self motivated, responsible, positive attitude and extremely organized.
  • Knowledge about Memorabilia, Game Used product and previous retail experience is a plus.
  • Willingness to learn and adapt in a new store location.
  • Ability to communicate effectively and in a timely manner with store leaders and management.
  • Energetic, enthusiastic with great customer service skills.
  • Must be able to work flexible hours, including nights, weekends, and holidays.
  • Proficient in Retail Pro POS System, Microsoft Excel and Microsoft Outlook

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Minor League Spring Training Administrative Assistant

Reports To:
Minor League Operations Assistant
Department:
Baseball Operations
Location:
Giants Baseball Complex - Scottsdale, Arizona
Duration:
Mid-February to Early-April 2016 (30 hours/week)
Status:
Temporary, Non-Exempty

Position Summary:
Minor League Spring Training Administrative Assistant will report to the Coordinator of Arizona Minor League Operations. Responsibilities include a variety of administrative tasks, assisting staff and players with paperwork and logistics, and serving as point of contact for visitors to Giants Baseball Complex.

Position Responsibilities:

  • Serve as a liaison with clubhouse and front office staff, responding efficiently to requests, issues, etc. as they arise.
  • Assist in the processing of paperwork and documentation for staff and minor league players.
  • Answering incoming phone calls; determine the purpose of calls, and forward calls to appropriate personnel or department as needed or respond to generic inquiries.
  • Partners with Field Coordinator on setting and updating daily practice and game schedules.
  • Assist general public and vendors visiting Giants Baseball Complex; handle inquiries regarding game schedules, team and player information, player tryouts.
  • Distributing mail/packages daily and scheduling UPS/FedEx pickups. Log all incoming package and shipments.
  • Assist teaching staff with coordination of classes for minor league players.
  • On occasion, shuttle a player or staff member to their hotel or the airport.
  • Assist in set-up and logistics for staff and players meetings.
  • Assist various Giants departments with their Spring Training duties as needed.

Requirements:

  • Active driver's license with clean driving record. A comprehensive background check with motor vehicle report will be completed.
  • Bachelors degree or current student preferred
  • Proficient in Microsoft Office
  • Excellent communication and interpersonal skills
  • Extensive customer service skills
  • Detail oriented and must be able to multi task
  • Positive attitude and ability to work under pressure
  • Ability to speak Spanish preferred, but not required
  • Available mid-February through the end of minor league spring training in early-April.

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Community Relations Intern

Department:
Public Affairs & Community Relations (Communications)
Supervisor:
Player and Community Relations Manager
Duration:
2016 Baseball Season (Approx. March-October)

Position Summary:
To provide support to the Public Affairs and Community Relations department as needed with community outreach and public affairs and communications programs. This person should be organized, dependable, professional, posses good writing and interpersonal skills, be eager to learn and willing to perform and embrace heavy administrative tasks.

Position Responsibilities:

  • Manage and respond to inbound mail from fans and the community.
  • Manage online donation requests and ensure items are mailed and distributed in a timely manner.
  • Assist with ticket donation program: Mail tickets, schedule groups, manage ticket allotment for each game.
  • Assist with fulfillment of field visits, issuing of credentials and set up of the Community Clubhouse.
  • Assist with inventory of the donation closet throughout the season.
  • Respond to various requests (i.e., letters of recognition and accommodation; birthday greetings, etc).
  • Assist with the coordination and execution of various events throughout the season, such as the AAA High School Game, Challenger Clinic, Community Awareness Days, and player visits.
  • Assist with press conferences and other media announcements.
  • Provide administrative assistance to public affairs and community programs/events.
  • Work with numerous internal departments to help fulfill organizational and community commitments.

Knowledge and Skills:

  • Current student in an undergraduate or graduate school program.
  • Experience in community outreach preferred.
  • Excellent communication skills, both written and verbal. Strong interpersonal communication skills required.
  • Excellent customer service skills.
  • Ability to work well within a team environment.
  • Excellent organizational skills with the ability to multi-task in a high-paced environment.
  • Ability to think strategically and make decisions based on the impact they will have on the entire ogranization.
  • Ability to handle confidential matters with discretion and diplomacy.
  • Experience working in a project-based environment with emphasis on meeting deadlines.
  • Proficient in Microsoft Office with strong emphasis in Excel, Word, PowerPoint.
  • Ability to work non-traditional hours in non-traditional settings.
  • Must be available 25 hours/week including some nights and weekends on designated dates throughout the season.

To apply, please submit to resumes@sfgiants.com your resume and cover letter in one PDF attachment. The name of the attachment should be your First and Last name. Refer to "ICR59013-Community Relations Intern" in the subject field. Resumes are due no later than February 5, 2016. No phone calls please.

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Digital Marketing Coordinator

Reports to:
Social Media Manager
Department:
Marketing
Status:
Full Time; Non-Exempt

Position Summary & Overview:
The San Francisco Giants are currently recruiting to fill the position of Digital Marketing Coordinator. The ideal candidate is creative, energetic, and passionate about #SFGiants baseball and the digital space, particularly with an emphasis on social media.

Job Responsibilities:

  • Assist with #SFGiants social media channels on a day-to-day basis, including game day responsibilities for both home and away games.
  • Generate, edit, publish and share daily content for social media platforms, including (but not limited to) Twitter, Instagram, Facebook, Snapchat, LinkedIn, Pinterest, Vine, Periscope, YouTube and the Giants blog.
  • Monitor and track the latest social media and content development trends.
  • Provide new social media strategy recommendations.
  • Assist with the planning of and also contribute to a master content calendar, including working with internal departments to determine content and timing of posts.
  • Execute social media promotions (giveaways, contests, etc.)
  • Track and analyze performance of Giants social media campaigns and #SFGiants blog.
  • Measure the impact of social media on the overall branding efforts, providing weekly and/or monthly reports.
  • Assist with ad-hoc projects as assigned by the VP of Digital Media and Brand Development and Social Media Manager.

Skills & Qualifications:

  • Bachelor's Degree, preferably with a major in Marketing, Communications, Sports Management, Journalism or similar field.
  • 1-3 years of digital media experience. Entertainment or sports experience a plus
  • Strong understanding of baseball (including rules, terminology), as well as general knowledge of current and former #SFGiants players
  • Excellent written and verbal skills; experience writing in social media and/or blogging space.
  • Ability to work well within a fast paced environment with multiple priorities.
  • Must demonstrate knowledge of current events/pop culture; understands leading and emerging social media platforms.
  • Able to work flexible hours, including nights, weekends and holidays.
  • Proficient computer skills in Microsoft Office including Word, Excel, Outlook and PowerPoint. Experience in graphic design, photography and/or Photoshop a plus.
  • Possess high degree of discretion, integrity, professionalism, and accountability.

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Outbound Sales Consultant

Department:
Ticket Sales and Service
Reports To:
Senior Manager, Ticket Sales
Status:
Part-Time, Non-Exempt/Hourly

Position Summary:
The San Francisco Giants seek eager Sales Consultants to generate revenue through outbound calls for season tickets, group tickets, luxury suites, special events and multiple game packages. Consultants will cultivate positive relationships with community representatives, business groups, and previous ticket purchasers for the purpose of promoting Giants baseball and increasing revenue to achieve our overall sales goals and service needs.

Position Responsibilities:

  • Generate season ticket, group ticket, luxury suite and other ticket package sales through outbound sales campaigns
  • Actively prospect and follow up on new ticket sales leads
  • Make a minimum of 75-100 phone calls per day
  • Meet or exceed weekly and monthly sales goals for season sales, group sales and ticket packages
  • Set appointments, show seats and ballpark to prospective clients
  • Maintain electronic records of all prospect and customer interactions
  • Attend meetings and role-play sessions conducted by Sales Management
  • Provide superior customer service to clients: existing ticket holders, prospects and single game clients
  • Additional responsibilities as assigned by Management

Knowledge and Skills:

  • Bachelor's degree from an accredited college or university in Business, Sports Management, Marketing or related field preferred
  • 1-2 years prior telemarketing and/or sales experience is preferred
  • Highly motivated with a desire to be successful in the field of sales
  • Excellent customer service and communication skills, both written and verbal.
  • Ability to work as a team player
  • Proficient in basic computer software programs. Experience in Microsoft Office and CRM/database management tools a plus
  • Energetic, enthusiastic, competitive and committed to a career in sports
  • Ability to work nontraditional hours in nontraditional settings
  • Desire to be in a learning environment

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Gotham Club Host

Reports to:
Gotham Club Manager
Department:
Giants Enterprises
Status:
Non-Exempt, Part-Time, Hourly

Position Summary:
The Gotham Club is a private membership club at AT&T Park. Hosts are responsible for checking-in members at Club entrances, ensuring that Club spaces are functioning properly during hours of operation and providing exceptional customer service to members during all Giants home games and Club events. Hosts must also assist Event Program Manager with day-of execution of private event rentals and member events. Hosts must create and maintain a first class environment while reinforcing the history of the Giants franchise. Candidates must be available 3.5 hours before and 2 hours after all Giants home games, and during private events held at The Gotham Club.

Responsibilities:

  • Prepare Club venues prior to opening; maintain appearance of lobby areas at all times.
  • Greet members and guests, scan game tickets and accurately complete the check-in process.
  • Develop detailed knowledge of Club membership policies and procedures, Club venues, food and beverage offerings in each venue, and upcoming events; accurately communicate this information to members.
  • Develop rapport with members and their guests; provide prompt, courteous and complete service of requests.
  • Manage dining reservation system: check-in reservations, escort members to their reserved areas, take future reservations.
  • Monitor Game Room inventory and ensure proper functioning of games and equipment; communicate issues immediately.
  • Assist Event Program Manager with set-up, execution and breakdown of private event rentals.

Skills and Qualifications:

  • Minimum of two years experience in a club, hospitality or special event industry setting.
  • Demonstrated experience in customer service.
  • Professional appearance and polished etiquette.
  • Excellent verbal communication skills with proven ability to manage complex situations.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Flexibility to work non-traditional hours on weeknights, weekends and holidays according to the Giants home game and private event schedules.
  • Ability to remain standing for extended periods of time.
  • Club Management or Hospitality major preferred; knowledge of Jonas Management System a plus.

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Development Intern

Department:
Giants Community Fund
Reports To:
Giants Community Fund Development & Health Coordinator
Duration:
2016 Baseball Season (Approximately March-December)

Position Summary:
Assist the Community Fund with fundraising projects at Giants home games at AT&T Park and other fundraising events; and provide administrative support, primarily database assistance and processing donations, at the Executive Office.

Position Responsibilities:

  • Auction & Fundraising Sales Assistance:
    • Coordinate MLBAM online auctions - Item descriptions, photos, posting and fulfillment.
    • Assist with fundraising event preparation, RSVP management, set-up, execution, processing and breakdown. This includes: Play Ball Lunch, Glove Drive, Balldude Camp, Wives Auction, Stretch Drive, Golf Classic, etc.
    • Assist in auction and donor package Giants Ballpark/Game experience fulfillment.
  • Mystery Grab Bag Coordination:
    • Prepare and manage the Friday Night Mystery Grab Bag project at the ballpark.
    • Represent the Fund at the Community Clubhouse at Friday night home games for grab bag sales.
    • When appropriate, provide direction/oversight to new volunteers.
  • 50/50 Raffle Assistance:
    • On select games, assist with overseeing ticket sellers who will be selling 50/50 raffle tickets at the ballpark (some weekend and weeknight work required).
    • Assist with cash counting procedures, reconciling tickets sold, cash received and winner fulfilment
  • Administrative Support:
    • Assist with Community Fund database and bank deposits --process donations, acknowledgment letters, etc.
    • Coordinate general Community Fund email communication.
    • Assist with Community Fund social media posting on Twitter.
  • Knowledge and Skills:

    • Currently enrolled in an accredited college or university receiving an undergraduate or graduate degree
    • Strong interpersonal and communication skills required.
    • Excellent customer service skills in handling interaction with fans.
    • Ability to work independently and work well in a team setting.
    • Proficient in Microsoft Office, experience in Word & Excel preferred.
    • Must be available to work at the Giants Executive Office up to 4 days/week and available most nights and weekends for Giants home games.

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Human Resources Business Partner (Bilingual)

Reports To:
SVP and Chief People Officer
Department:
Human Resources
Status:
Full-Time, Exempt

Position Summary
This position works closely as a strategic advisor to management and employees regarding human resources-related issues. The Human Resources Business Partner will be the primary point of contact providing a full range of HR services and creative solutions to Ballpark Operations and Guest Services teams. Additionally, this position will provide translation assistance for all HR materials and act as the HR liaison to Latin America players during Spring Training In partnership with the Legal department, this position will assist with the interpretation and administration of labor collective bargaining agreements and participate in all employee grievance matters that involve our seasonal workforce. Navigates multiple stakeholders, facilitates cross department communications with a focus on building relationships within a supportive environment.

Position Responsibilities:

  • Provides "one stop" HR delivery of services.
  • Conduct, investigate and manage all complaint of harassment and discrimination.
  • Responsible for managing all employee relations issues, concerns and ensures employees are provided with timely communication and support.
  • Provide strategies to line management on coaching, counselling, career development and disciplinary actions.
  • Develop and assist with compensation, benefits and wellness, employee recognition and HRIS strategy.
  • Supports employee development by working with management on individual and /or group training needs in order to ensure performance is consistent with organization expectations.
  • Provide guidance and interpretation of current employment law, EEOC regulations and collective bargaining agreements.
  • Develop and implement a talent management program to help ensure performance is consistent with organization expectations.
  • Develop and facilitate on-boarding and training for new and returning event staff.
  • Ensure that all employees are developing every day to aspire to their full potential to achieve department and company objectives, as well as their career and personal goals.
  • Contribute to the development and implementation of new and existing HR programs
  • Judgment in the handling of confidential matters and information with the highest amount of maturity and professionalism.

Knowledge and Skills:

  • Bachelor's degree in HR or related field; 3-5 years HR experience in sports, manufacturing or relevant industry.
  • Fluent in Spanish and English required.
  • Ability to lead with respect, kindness and a positive spirit.
  • Outstanding interpersonal, coaching and listening skills with the ability to communicate across all levels of the organization.
  • Ability to make sound independent decisions.
  • Experience in labor negotiations, contract administration, and/or union communication.
  • Strong results-oriented HR professional with high attention to detail.
  • Demonstrable knowledge of multiple HR disciplines including performance management, time keeping systems and high profile employee relations issues.
  • Strong operational acumen with a blend of experiences outside of the human resources function.
  • Strong customer service and problem solving skills, initiative, and diplomacy.
  • Ability to prioritize, meet deadlines and work with minimal supervision.
  • Proficient knowledge in MS Office (Excel, Word, PowerPoint).
  • PHR certification is preferred.
  • Strong discretion needed and ability to handle confidential information.
  • Must be able to work nontraditional hours including nights and weekends as needed.

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Ballpark Operations Event Staff

Reports To:
Director Ballpark Operations & Sr. Director Special Events
Department:
Ballpark Operations
Status:
Part-Time/Non-Exempt/Hourly

Position Summary:
The Event Staff team will help with the set up and take down of equipment for baseball and non-baseball events in a safe and clean manner. Will work closely with various departments within the Giants Organization in order to successfully put on events.

Position Responsibilities:

  • Will work with Supervisor setting up and taking down equipment and furniture used for events
  • Make changes to floor plans if requested by client or event supervisor
  • Provide hands on support for project throughout ballpark
  • Customer service clients and guests during events
  • Operate baseball pitching machines during selected events
  • Assist with client and vendor load-in/load-out for selected events
  • Maintain and monitor furniture and equipment storage areas

Knowledge and Skills Required:

  • Valid Driver's License
  • Minimum of one year experience in a relevant field, particularly in a hands-on support role preferred
  • Ability to multi task, punctual and presentable
  • Ability to be adaptable and work as a team player
  • Maintain high level of discretion and confidentiality at all times
  • Event set up and forklift experience a plus
  • Required to stand, crouch, kneel, lift and/or move up to 60 lbs., and climb ladders as needed
  • Must be able to work flexible hours and variable schedules, including nights, weekends and holidays

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Gotham Club Intern

Reports To:
Gotham Club Manager
Department:
Giants Enterprises
Duration:
March - October 2016

Position Summary
Assist in the management of a private membership club at AT&T Park in order to gain hands on experience and develop a working knowledge of the club industry.

Responsibilities:

  • Support Club staff to gain experience with all aspects of club and venue management, including opening and closing procedures, execution of service and staffing.
  • Assist Event Program Manager with coordination and execution of monthly member events: create floor plans and event staffing timelines, event set-up and breakdown, and management of AT&T Park event staff.
  • Assist Membership Coordinator with maintenance of reservation system and member website.
  • Interact with members in a friendly and helpful demeanor to ensure member satisfaction while reinforcing the history of the San Francisco Giants franchise.
  • Assist with day-to-day office operations (mailings, emails, etc).
  • Assist with special projects as assigned by Club Manager.

Skills and Qualifications:

  • Current student enrolled in an accredited college or university.
  • Preferred emphasis in Club Management or Hospitality.
  • Detail oriented with the ability to work efficiently in a high-stress environment.
  • Strong communication and organizational skills.
  • Excellent customer service skills.
  • Must be a team player who is creative and proactive.
  • Proficient in Word Outlook, Excel, and PowerPoint.
  • Interns must provide verification of student status before the internship may begin.
  • A successful background check must be completed prior to offer and start date.
  • Must be available 15-30 hours per week, including nights, weekends, and holidays.

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Executive Assistant

Department:
Mission Rock Development, Giants Development Services
Reports To:
Vice President, Strategy & Development
Status:
Full-Time, Non-Exempt

Position Summary: This position will be responsible for overall administrative aspects of a growing department within the Giants organization: Mission Rock and the Giants Development Services Team. The person will interact extensively with other members of the organization and a significant number of important external customers, including city staff, outside partners, and members of the community.

Position Responsibilities:

  • Interfaces with outside partners, elected officials, all departments within the organization and external vendors and business partners. Point of contact for large project consultant team of 25+ organizations.
  • Coordinates department's calendars including travel and meeting arrangements. Prepares agendas, reserves and prepares facilities. Greets scheduled visitors.
  • Reviews and arranges for payment of invoices, tracks budgetary expenditures.
  • Prepares expense reports.
  • Reads and routes incoming mail. Prepares outgoing mail and correspondence.
  • Answers and screens executives' telephone calls.
  • Manages files and filing system.
  • Makes copies of and scans correspondence or other printed materials.
  • Orders and maintains supplies and arranges for equipment maintenance.
  • Manages department ticket distributions and donation requests.
  • Conducts online research and prepares power point presentations.
  • Handles special projects as assigned; including communications, events, interactive media, etc.

Knowledge and Skills

  • Bachelor's Degree preferred.
  • 4-5 years experience working as an executive or administrative assistant preferred.
  • Exceptional customer service, administrative and organizational skills.
  • Ability to handle confidential matters and information with discretion and diplomacy.
  • Excellent written and verbal communication skills required.
  • Goal oriented, self-starter with strong work ethic and ability to manage multiple projects in a fast paced and time sensitive environment.
  • Proficient in Microsoft Office, with emphasis on word, excel and power point.
  • Interest in learning about real estate development.
  • Work well in a team environment and independently.
  • Ability to work non-traditional hours in non-traditional settings.

To apply, please submit to resumes@sfgiants.com ^ back to top

Video Board Productions Internship

Reports To:
Editor/Video Board Operations & Video Engineer
Department:
SFG Productions
Duration:
2016 Baseball Season (Approximately March - October)

Position Summary:
SFG Productions is seeking motivated, qualified students to assist with the operation and production of the San Francisco Giants in-game presentation and assist with all aspects of live sports television production. Opportunities and experience will also include the use of high definition production equipment while being exposed to editing, video control room functions and the video board. Interns will assist with limited post production opportunities as necessary.

Position Responsibilities:

  • Operate HD video cameras
  • Help maintain production equipment and gear
  • Learn and work a rotation of day-of-game positions including live camera operation
  • Assist with camera setup and strike
  • Assist with day-of-game graphic design
  • Responsible for control room general up-keep

Knowledge and Skills:

  • Currently enrolled in a college or university required
  • Strong interest in live television broadcast preferred
  • Interest in control room logistics and/or electrical engineering preferred, but not required.
  • Must be creative and willing to learn
  • Knowledge of baseball and San Francisco Giants is preferred
  • Strong interpersonal and communication skills required
  • Ability to perform in a professional work environment
  • Dress code strongly enforced - business casual/show blacks for camera and field positions
  • Must be punctual and have a flexible schedule
  • Ability to work non-tradition hours in non-tradition settings.
  • 5-6 Interns will be scheduled per game in varying and/or rotating capacities.
  • Exact schedule based on department needs and Giants home games during the 2016 baseball season.

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Ticket Sales Intern

Reports To:
Manager of Suite, Premium & Group Retention
Department:
Ticket Sales and Service
Duration:
2016 Baseball Season (Approximately March - October)

Position Summary:
The primary responsibility for the Ticket Sales Intern is to assist the Retention, New Sales and Business Development departments in generating revenue and servicing in the areas of Luxury Suites, Group Tickets and Special Events. The focus of our ticket sales department is to maximize revenue and strengthen customer relationships by providing excellent, personalized customer service. This experience will involve hands-on opportunities assisting with Giants sales and service initiatives.

Responsibilities Include:

  • Participate in a variety of sales activities that will include but are not limited to interfacing with clients through phone and email correspondence and face-to-face meetings, tours, etc.
  • Support sales team with various client and ticket related needs
  • Prepare customer invoices and receipts, as necessary
  • Help coordinate and participate in client events throughout the season
  • Work with all forms of ticket technology, including; Tickets.com, SalesForce, Click-to- Chat, etc.
  • Assist with running weekly sales contests, including implementing each contest with the use of Hoopla
  • Generate reports for and work with the Marketing and Entertainment departments to facilitate scoreboard recognition and other game day client appreciation programs
  • Work on CRM records and campaigns to streamline sales process and maximize revenue
  • Manage sales and service hotlines and email inboxes
  • Assist with game day service initiatives such as hosting clients for field visits, suite check-ins, pre-game party space set up, etc.
  • Manage the group tailgate program by checking in with tailgate guests and performing safety inspections on game days
  • Additional responsibilities assigned by Management, as needed

Qualifications:

  • Current Student enrolled in an accredited College or University
  • Relevant experience/course work in professional sports/business preferred
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Prior experience with a ticketing and CRM system preferred
  • Detail oriented with the ability to work efficiently in a sales environment
  • Provide excellent customer service in a team environment
  • Desire to be in a learning environment
  • Must be able to work non-traditional hours including nights and weekends

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Social Media Intern

Reports to:
Manager, Social Media
Department:
Marketing
Salary:
Non-exempt/Hourly
Duration:
2016 Baseball Season (Approximately March-October)

POSITION SUMMARY:
The Social Media Intern supports the Social Media team with the execution of various programs, including pre-game and day of game commitments. A strong mix of creativity, experience and passion is essential to help support the growth of social media initiatives for the organization.

JOB RESPONSIBILITIES:

  • Assist with the day-to-day execution of social media and community promotions
  • Take photos of various promotions, events and fans to be used in various social media channels
  • Formulate new ideas and creative digital promotions
  • Research social strategies of other MLB teams, as well as other professional sports
  • Create monthly wrap ups of best content and promotions
  • Assist with @Cafe events and programs for all home games
  • Create "run of show" documents for #SFGDigitial team at the @Cafe for every home game
  • Work with #SFGDigital team as well as Orange & Black Attack to execute pre-game and in-game promotions
  • Work directly and indirectly with fans to assist with requests and answer questions
  • Assist with All-Star Balloting program
  • Other duties as necessary

SKILLS AND QUALIFICATIONS

  • Currently enrolled in an undergraduate or graduate program with a Marketing, Communications or related field preferred
  • Applicants must be available to work up to 30+ hours per week when the team is home and have a flexible schedule to work all Giants home games, including nights and weekends. Hours per week when the team is on the road will vary.
  • Knowledge of existing social platforms and emerging social channels
  • Active on various social channels, specifically Facebook, Twitter, Instagram, Snapchat, Vine
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint
  • Graphic design, Photoshop, photography and copywriting skills are a plus
  • Establish positive professional relationships with Giants staff, fans and clients
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and customer service skills
  • Ability to manage multiple projects in a high-paced environment with the emphasis on meeting deadlines
  • Ability to work in a team environment

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Junior Giants Ambassador

Junior Giants, the flagship program of the Giants Community Fund, is a free, noncompetitive and innovative baseball program for over 25,000 underserved boys and girls ages 5-18 years old. Junior Giants focuses on the Four Bases of Character Development -- Confidence, Integrity, Leadership and Teamwork -- and offers programs in Health, Education, and Bullying Prevention.

Ambassador Summary:
The Giants Community Fund, a 501(c)(3) nonprofit organization, is looking for student Ambassadors to serve as liaisons between the Fund's office in San Francisco and Junior Giants leagues located in targeted regions throughout California, Nevada and Oregon. Ambassadors will work directly with their respective league organizer to ensure a high quality program is being delivered to the community and will be trained as research assistants to collect data from parents and coaches (surveys) and participants (interviews). Ambassadors will also be asked to assist with various special events at the league level (First Pitch Meeting, Coach and Team Parent Meetings, game days, practices, etc.) as well as special events at AT&T Park (Coaches Clinic, Junior Giants Festival, Junior Giants Day) and regional events in Sacramento, San Jose and Fresno. Four Junior Giants staff members in our San Francisco office will manage and oversee Ambassadors in their assigned regions. Ambassadors are required to report on a weekly basis to each respective Coordinator/Manager. This is a paid position.

Ambassador Locations
Junior Giants leagues are located throughout California (Northern/Central) and into Western Nevada and Southern Oregon. Ambassadors will be asked to choose 3 locations they are available to work when completing the online portion of the application.

Qualifications:

  • College student obtaining a degree in recreation, sport management, child development or related majors preferred
  • Strong communication skills, both written and verbal. Strong interpersonal skills required.
  • Ability to interact with diverse populations and age groups
  • Strong organizational and leadership abilities
  • Transportation to league sites in targeted region
  • Bilingual (Spanish) preferred

Must be available:

  • Mid-May/early June to mid-August with a flexible schedule to work selected weekdays, but primarily weeknights and weekend days. Exact schedules and game times vary by league. Expected 10-20 hours per week.
  • Selected applicants will be required to attend an interview at AT&T Park in January/February/March. Upon passing a background check and acceptance into the Ambassador program, a required Ambassador Orientation will be held in May at AT&T Park.

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#SFGDigital Team Member

Department:
Marketing
Reports To:
Manager, Social Media
Duration:
2016 Baseball Season (Approximately April-October)
Status:
Part-Time/Hourly

POSITION SUMMARY:
The #SFG Digital Team Member will support the growth of social media initiatives for the organization through execution of various pre and in-game programs and events taking place in the @Cafe.

JOB RESPONSIBILITIES:

  • Assist with the day-to-day execution of social media promotions in the @Cafe
  • Take photos of promotions, special events and fans to be used in various social media channels
  • Work directly and indirectly with fans to assist with requests and answer questions
  • Run pre-game and in-game social media contests
  • Other duties as necessary

SKILLS AND QUALIFICATIONS:

  • Applicants must be able to work at most Giants home games, nights and weekends included
  • Knowledge of existing social platforms and emerging social channels required
  • Knowledge of baseball and the San Francisco Giants is preferred
  • Excellent communication skills, both written and verbal
  • Excellent organizational skills and customer service
  • Ability to work in a team environment
  • Must be reliable, punctual and courteous

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Customer Service Specialist

Department:
Ticket Sales & Services
Reports to:
Manager, Customer Service
Status:
Part-Time/Hourly, Non-Exempt (32-40 hours/week)

Position Summary:
The Customer Service Specialist is responsible for providing exceptional customer service and ticket issue resolution through personalized, direct communication with Giants customers via face-to-face interaction, phone and e-mail correspondence.

Position Responsibilities:

  • Provide prompt, accurate, courteous and complete service to Giants customers via phone, email and direct personal interactionCommunicate gameday ballpark policies, guidelines, procedures and general information in a clear and concise manner to Giants fans
  • Serve as main point of contact in the Ticket Services Lobby; welcome, greet and direct all visitors
  • Facilitate necessary, appropriate and prompt action to resolve any gameday ticket or guest issues. Attend to problems and requests in a professional, service oriented and timely manner
  • Develop rapport and positive relationships with Season Ticket Members and general fans
  • Administer individual ticket sales for Giants home games, Special Events, Spring Training games and AT&T Park Tours
  • Support digital ticket initiatives such as Ticket Forwarding, Consign-Back, Mobile Scans and seat upgrades via the Ballpark App
  • Direct general mail, voicemail and e-mail to appropriate parties within the organization
  • Assist Client Retention & Service Managers with season ticket payments, ticket order fulfillments, refunds and additional projects as needed

Knowledge and Skills Required:

  • Bachelor's Degree preferred
  • Minimum two year's experience in customer service and/or high volume phone center, preferably in the sports, retail or hospitality industries
  • Proven technological aptitude to become proficient on ticketing system (ProVenue), Online Maintenance system, StubConnect and Customer Relationship Management software (Salesforce). Prior systems knowledge preferred
  • Demonstrated experience working in a fast-paced, multi-level environment with emphasis on meeting deadlines
  • Established professional, personable and dedicated work ethic. Ability to work both independently and in a team environment
  • Exceptional customer service skills with proven ability to manage complex situations
  • Excellent interpersonal, written and verbal communication skills
  • Flexibility to work non-traditional days and hours according to the Giants home schedule

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Giants Enterprises Special Projects Coordinator

Reports To:
Sales & Marketing Coordinator
Department:
Giants Enterprises
Status:
Part-Time, Non-Exempt (Hourly)

About Giants Enterprises:
Giants Enterprises is dedicated to developing new ventures beyond the Major League Baseball franchise in addition to utilizing AT&T Park, PIER 48 and Mission Rock as destinations for non-baseball special events in San Francisco. Since 2000, Giants Enterprises has produced more than 1,000 private events and hosted numerous public events, including major concerts, motor sports events, international soccer matches, professional and college football games, Cirque du Soleil, the Giant Race and America's Cup spectator experiences.

Position Summary:
San Francisco Giants Enterprises is seeking a Part-Time Sales & Marketing Special Projects Coordinator to assist in day-to-day sales and marketing efforts along with various event related and administrative needs for the Department. This position will provide insight into all aspects of event management. The candidate will be given hands-on experience in a number of different areas, including, but not limited to assisting with sales & marketing operations, photo database management, social media initiatives, select administrative duties and providing support in preparation for and during Giants Enterprises events. Relevant experience hospitality and/or professional sports are preferred.

Position Responsibilities:

  • Assist the Sales & Marketing team in creating, developing and maintaining all sales and marketing materials and proposals
  • Provide support in preparation for Giants Enterprises events
  • Maintain and update photo database
  • Assist in maintenance of client database including event leads and lists
  • Assemble marketing PowerPoint presentations & assist with on-site meeting logistics
  • Support with coordinating and assembling interdepartmental documents

Skills and Qualifications:

  • Bachelor's Degree required with emphasis in communications, hospitality, marketing and/or business
  • 1-3 years administrative background preferably in sales, marketing, hospitality and/or sports industry
  • Must be proactive and able to think quickly and strategically
  • Demonstrated experience with Word, Power Point and Excel; Experience with Photoshop and other design programs a plus
  • Detail oriented with the ability to work efficiently in a high-stress environment
  • Strong communication and organizational skills
  • Must be a team player who is creative and proactive

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Sponsorship and Promotions Intern

Reports To:
Sponsorship Services, Senior Coordinator
Department:
Sponsorship and Business Development
Duration:
2016 Baseball Season (Approximately March-October)

Position Summary:
Support Sponsorship Services team with sponsor execution of pre-game and day of game commitments.

Position Responsibilities:

  • Work directly and indirectly with fans and corporate sponsors to assist with requests and answer questions.
  • Collect sponsor proof of performance photos to create 2015 sponsor wrap-ups. Schedule monthly meetings to show progress of wrap-ups with Servicing Team.
  • Assist in execution of daily sponsor events/scoreboard features and in-game promotions.
  • Manage the phone calls, inquiries and questions regarding events including Dog Days, Slumber Party, etc.
  • Assist with fantasy batting practices during the week and weekends when team is home.
  • Work with Orange & Black Attack to execute pre-game and in-game promotions.
  • Assist with Giants Magazine subscription program.
  • Assist with Hispanic Marketing Grassroots events and Spanish radio affidavits.
  • Research sales leads for account executives
  • Other duties as necessary

Requirements:

  • Applicants must be able to work the entire season (April - September) and have a flexible schedule to work all Giants home games, including weekends.
  • Proficient in Microsoft Office with emphasis in Word, Excel, and PowerPoint. Photoshop skills are a plus.
  • Establish positive professional relationships with Giants staff, fans and clients.
  • Excellent communication skills, both written and verbal.
  • Excellent organizational skills and customer service skills.
  • Ability to manage multiple projects in a high-paced environment with the emphasis on meeting deadlines.
  • Ability to work in a team environment.
  • Ability to communicate and comprehend in Spanish preferred is a plus.

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