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Rockies Season Tickets

VIP HOTLINE

Have questions or concerns? Need to purchase additional tickets?

Your VIP Hotline is here to help! We are open Monday - Friday 9:00am to 5:00pm MT. Give us a call at (303)312-2222 or email us at seasontickets@rockies.com. Season Ticket Representatives are available all season to answer questions and provide assistance. Below are some frequently asked questions that may help you out as well!

Hotline Holiday Hours:

  • December 22: 9 a.m. - 5 p.m.
  • December 23: 9 a.m. - 5 p.m.
  • December 24: 9 a.m. - 12 p.m.
  • December 25 - January 1 : CLOSED
  • January 2: 9 a.m. - 5 p.m.

FAQ's

Click on a topic below for complete information.

a. Season Ticket Holders can purchase discounted additional game tickets (reduced from the individual game prices) for Value and Premium games, online through Rockies.com (fees apply) or through the private Season Ticket Hotline. To purchase online, you will need to log in to Account Manager below.

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a. We have an extensive Exchange Program available to Season Ticket holders that cannot attend a game. This exchange program is valid for full season tickets only, additional tickets purchased are not exchangeable. Click here for more information.

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a. Lost or damaged tickets can be reprinted for a $5.00 fee. Please keep in mind that reprinting tickets will void the original tickets. The Season Ticket Holder of record must contact the Season Ticket Hotline for assistance. After hours/weekend reprints on the day of the game, can be processed by customer service located near Gate D, at 20th and Blake St.

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a. We do not have the opportunity to upgrade a seat location during the season. However, we will contact all customers in October or November to give them an opportunity to change or improve their seats.

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a. Any changes to the account needs to be in written form and submitted to the Colorado Rockies, Attention Season Tickets, 2001 Blake Street, Denver, CO 80205 or emailed to seasontickets@rockies.com

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  • Primary Holder
    • Only one individual or company name is allowed per account. This person or company holds the controlling interest in the tickets and is responsible for payment in full on the account.
  • Co-Holder
    • This person or company is also recognized as a Season Ticket Holder yet does not have the authority or responsibility to receive all the benefits of the primary holder. A recognized co-holder is, however, the only party other than an immediate family member who can become a primary holder in the event that the primary holder elects not to renew participation with the Rockies. Beginning with the 1994 season, new Season Ticket accounts are not allowed to have co-holders.
  • Account Name Changes
    • Names cannot be added to an account.
    • Company tickets cannot be changed to an individual's name unless requested in writing by an officer of the company to an already designated co-holder.
    • A company contact name may only be changed with a letter written by an officer of the company.
  • Change of Ticket Ownership
    • Ticket ownership may only be transferred from one name to another at the written request of the primary holder to an already designated co-holder or an immediate family member. Please see the previous definition of a co-holder.
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a. Please see the Ticket Exchange Program for details.

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a. As a Season Ticket Holder you can purchase additional tickets for Value and Premium games at a discounted rate.

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a. Overview/Contact Information click here. b. Frequently Asked Questions click here.

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